Marie

I can’t think of a prebooked appointment at this practice that has not been cancelled with no reason given for the cancellation. However when my Husband had to cancel one because he was ill he was ‘told off’ and said he would be given a warning! The dentists vary a lot, I have had one that was quite thorough but the last one I had looked at my teeth for all of 1-2 minutes, he barely spoke and didn’t seem to even do a scale and polish. We will be looking to go elsewhere. Would not recommend.

Jack Smith

Was waiting 20 minutes which I completely understand. When I went in for my appointment I was not in there 2 minutes. No full checkup and told to floss more. Barely any of my teeth were checked. Not to pleased.

Zero

I used Brimington Dental Practice for about a year, scheduling routine appointments every three months for check-ups, hygiene treatments, and advice. While the care seemed thorough, the experience quickly felt like a money pit. Each visit required payment upfront, then again upon completion, which I found excessive. Worse, they wouldn’t let me book future appointments without paying for them in advance—unlike my new dentist, where I only pay when I actually turn up. The reception team was particularly frustrating. Despite leaving messages multiple times for the dentist, none were ever passed on, which led to confusion during my visits. Even the dentist was unaware and apologised, but the issue persisted throughout my time there. When my regular dentist suddenly left, a new dentist took over and suggested entirely different treatments for an issue with one of my teeth, which made me question the consistency of care. Since switching to a new practice, I’ve been trying to get my records from Brimington, but my emails have gone unanswered, adding to my dissatisfaction. Overall, my experience with Brimington was disappointing, especially in terms of communication and billing. I have since moved to a new practice where the service is far more professional and responsive. I would not recommend Brimington based on my experience. 27/02/25 - Up Date: I have now registered with a private dentist on which they are wanting to refer me to the hospital for dental procedures. To allow me to go forward with this my new dentist needs the six point pocket charts to be forwarded from Brimmington. I have called three times in just over a week for these charts to be forwarded on either to myself or to my new dentist. All that is said by the reception is "we will call you back" which they don't. This is so unprofessional from a practice which seems to have good reviews. Its great to know that a professional medical practice is allowed to dice around with someones urgently needed medical attention. The saga continues.......... 01/03/25 - Up Date: I have to say, my experience with Brimington Dental Practice has been frustrating, to say the least. After multiple phone calls over the span of a week, I was continuously told that different people—ranging from the nurse to the manager—needed to be consulted before I could get a response. Yet, despite their promises to call back, they never did. Even after all that, the requested documents still hadn’t arrived, forcing me to call yet again. The receptionist I spoke to seemed completely unaware of what I was asking for, which was baffling given the previous conversations. At this point, we had no choice but to escalate matters and mention potential legal action. Unsurprisingly, a link to the documents was sent almost immediately afterward. I sincerely hope these are the correct files my new dentist requires, as they have now been forwarded. However, this entire experience has left me questioning the efficiency and professionalism of this practice—especially the reception team. This isn’t the first time I’ve felt uneasy about the way things are run here, and I now feel validated in my decision to move on to a new dental practice. Let’s hope this is the end of the frustration.

Kim Castelluccio

I am a new patient here, the service has been excellent from all the staff.

Tasha

I definitely recommend Mohamed I can't praise him enough. A, caring, patient person who does an excellent job. I had a bad experience at my previous dentist, I no longer feel anxious about going for appointments with my Dentist at the Brimington practice.It's a 5 star plus from me 😊

Glyn Jackson

Friendly staff and brilliant service/no pain😀

Lisbet Lisandra Montero Alfonso

Friendly staff and a brilliant service 👏

John Poulter

Not the best. Check up took all of 2 minutes. I think £26.80 for 2 minutes work is a bit excessive. No, clean, just asked me to book for another appointment in 6 months.

Brian Evans

This dental practice is first class, everyone from the reception team to the dentists are awesome. Thank you so much.

John Cullen

So pleased I left this practice, reception staff were extensively and consistently rude, appointments were cancelled by them and then when I cancelled as I had tested positive for Covid I was told that this was my third cancellation and if there was another cancellation I would be taken off their books, they cancelled two appointments on the day. Dental treatment was sporadic depending on which dentist you saw the first two times were decent third time, they spent 20 seconds looking at my teeth. No cleaning, no plan, no hygienist, no discussion. I certainly would not recommend this practice.