Privacy Policy
Last updated: 1 December 2025
1. Introduction
MyNextDentist ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
MyNextDentist is the data controller for personal data collected through our platform. You can contact our Data Protection Officer at privacy@mynextdentist.co.uk.
3. Information We Collect
We collect the following types of information:
Account Information
- Name and contact details (email, phone number)
- Account credentials
- Profile information
Booking Information
- Appointment history
- Dental practice preferences
- Insurance information (if provided)
Technical Information
- IP address and browser type
- Device information
- Usage data and analytics
4. How We Use Your Data
We use your personal data to:
- Provide and improve our services
- Process and manage appointments
- Send appointment reminders and notifications
- Respond to your enquiries
- Comply with legal obligations
- Prevent fraud and ensure security
5. Legal Basis for Processing
We process your data based on:
- Contract: To fulfil our service agreement with you
- Consent: For marketing communications
- Legitimate interests: To improve our services and prevent fraud
- Legal obligation: To comply with applicable laws
6. Data Sharing
We share your data with:
- Dental practices: To facilitate your bookings
- Service providers: Who help us operate our platform
- Legal authorities: When required by law
We do not sell your personal data to third parties.
7. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for 3 years after account closure. Booking records are retained for 7 years for legal compliance.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at privacy@mynextdentist.co.uk.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and regular security assessments.
10. International Transfers
Your data is primarily stored in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.
11. Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
12. Contact Us
Email: privacy@mynextdentist.co.uk
Address: MyNextDentist, London, United Kingdom