Quay Dental Care
Dentist
Beth Brown
Never met more rude receptionists in my life. Only enquired if they was taking on private patients and the receptionist was so abrupt and rude then they just put the phone down. Not sure how they even have patients with the way they speak.
Bekki Cavanagh
Reception staff are non existent, can not be bothered to answer the phone let alone your queries, you’ll be lucky if they haven’t turned there phones off by 4pm. They ignore all emails I have about 5 or 6 I have in my emails they’ve completely disregarded and refuse to even look at. Even tho it’s making the dentists money they aren’t setting up appointments. One receptionist didn’t even know what a denplan was, went to find out and didn’t get back to me. Been waiting over a year for a wisdom extraction after having a scan and they won’t look into that for me as all they do is put the phone down and huff on the phone like they’ve got to do some work. You walk in there and there all just bundles together talking, I’ve been waiting 2 minutes before you check in whilst they talk about there sad little lives and completely ignore me until they finish. Place has gone downhill drastically. Can’t believe it as been going here for years and now looking else where to go as had enough! Do not go here it’s a complete disappointment really is a shame.
clive hooper
Exactly same as last review. Used to be a brilliant dental practice. Now it's dreadful. Paying Denplan for nothing. So disappointed and if we can find another practice we will. Cannot believe how they remain in business. Started going to new male dentist in front room. He is excellent, really hope he stays as I am very happy to be seen and treated by him.
Sherlock H
I was ripped off £600 for 2 temporary fillings. Won't be going there again
Richard Light
Neil Bolden
This practice was recommended by relatives who have used this practice for years. I joined last year and have used this dentist to this review (18 months), and will continue to. I do not use a dental plan but l am a private patient. No problems with the dental care or arranging appointments. In comparing with other dental practices; Booking an appointment took 3 weeks (it would have been sooner but for my work shifts. Under the NHS under another practice it was 6 to 8 weeks. This year lmy check up and hygienist appointment was on the same day instead of arranging separate appointments. When l had treatment last year l paid less than was quoted. At another private practice similar treatment was 3 times as expensive. The health promotion advice was thorough as were the treatment options. The advantages and disadvantages of each treatment was explained in order to enable me to make my own decisions. I experienced very little discomfort including from the hygienist treatment. The only downside appears to be a lack of out of hours appointments. The practice does need decorating though the walls have been done since last year.
Justine Francey
If I could give no stars I would. Absolutely shocking practice. Had been using for over forty years but in the last five years things have gone seriously wrong. The final straw was being forced to discuss my private medical history in the waiting room even though the two staff who were standing over me could see I was uncomfortable and getting angry. AVOID AVOID AVOID !!!!
ROBERT B
Been using this practice for 40 years,mostly on Denplan.Todays the 1st time I thought I'd look up the reviews to check out if it was just me who was thinking this once very good practice had gone down hill since the new owners moved in.....turns out I'm not.Changing of staff rife,treatment received not up to standard, practice equipment outdated (an item used on me recently showed signs of rust) decor has looked tired for too long. Not surprised that some patients are saying they have/intend taking there thoughts higher/further.I no longer recommended this place to people, on the contrary.
Victoria P
Unfortunately parking outside practice is now for staff only As without staff they can’t open the practice apparently. Hygienist very helpful and does a thorough check however rest leave a lot to be desired. Have been a patient for many years need somewhere to park locally but are permits only. As a business they should provide staff with a working permit so clients are able to park.
Paul Taylor
Lovely lady dentist excilent treatment recommended
Quay Dental Care
Dentist
Beth Brown
Never met more rude receptionists in my life. Only enquired if they was taking on private patients and the receptionist was so abrupt and rude then they just put the phone down. Not sure how they even have patients with the way they speak.
Bekki Cavanagh
Reception staff are non existent, can not be bothered to answer the phone let alone your queries, you’ll be lucky if they haven’t turned there phones off by 4pm. They ignore all emails I have about 5 or 6 I have in my emails they’ve completely disregarded and refuse to even look at. Even tho it’s making the dentists money they aren’t setting up appointments. One receptionist didn’t even know what a denplan was, went to find out and didn’t get back to me. Been waiting over a year for a wisdom extraction after having a scan and they won’t look into that for me as all they do is put the phone down and huff on the phone like they’ve got to do some work. You walk in there and there all just bundles together talking, I’ve been waiting 2 minutes before you check in whilst they talk about there sad little lives and completely ignore me until they finish. Place has gone downhill drastically. Can’t believe it as been going here for years and now looking else where to go as had enough! Do not go here it’s a complete disappointment really is a shame.
clive hooper
Exactly same as last review. Used to be a brilliant dental practice. Now it's dreadful. Paying Denplan for nothing. So disappointed and if we can find another practice we will. Cannot believe how they remain in business. Started going to new male dentist in front room. He is excellent, really hope he stays as I am very happy to be seen and treated by him.
Sherlock H
I was ripped off £600 for 2 temporary fillings. Won't be going there again
Richard Light
Neil Bolden
This practice was recommended by relatives who have used this practice for years. I joined last year and have used this dentist to this review (18 months), and will continue to. I do not use a dental plan but l am a private patient. No problems with the dental care or arranging appointments. In comparing with other dental practices; Booking an appointment took 3 weeks (it would have been sooner but for my work shifts. Under the NHS under another practice it was 6 to 8 weeks. This year lmy check up and hygienist appointment was on the same day instead of arranging separate appointments. When l had treatment last year l paid less than was quoted. At another private practice similar treatment was 3 times as expensive. The health promotion advice was thorough as were the treatment options. The advantages and disadvantages of each treatment was explained in order to enable me to make my own decisions. I experienced very little discomfort including from the hygienist treatment. The only downside appears to be a lack of out of hours appointments. The practice does need decorating though the walls have been done since last year.
Justine Francey
If I could give no stars I would. Absolutely shocking practice. Had been using for over forty years but in the last five years things have gone seriously wrong. The final straw was being forced to discuss my private medical history in the waiting room even though the two staff who were standing over me could see I was uncomfortable and getting angry. AVOID AVOID AVOID !!!!
ROBERT B
Been using this practice for 40 years,mostly on Denplan.Todays the 1st time I thought I'd look up the reviews to check out if it was just me who was thinking this once very good practice had gone down hill since the new owners moved in.....turns out I'm not.Changing of staff rife,treatment received not up to standard, practice equipment outdated (an item used on me recently showed signs of rust) decor has looked tired for too long. Not surprised that some patients are saying they have/intend taking there thoughts higher/further.I no longer recommended this place to people, on the contrary.
Victoria P
Unfortunately parking outside practice is now for staff only As without staff they can’t open the practice apparently. Hygienist very helpful and does a thorough check however rest leave a lot to be desired. Have been a patient for many years need somewhere to park locally but are permits only. As a business they should provide staff with a working permit so clients are able to park.
Paul Taylor
Lovely lady dentist excilent treatment recommended
About
Specializations
Location
Opening Hours
Patient Reviews
24 reviews