Kieran Taank

The dental practice looks AMAZINGGGG!!! Thank you to Justyna and happy birthday for her for tomorrow:)

magdalena

I’m sharing this update so others are aware of what this practice is like when things don’t go well or when a patient has questions. I’m not looking for positive feedback from you—I’m simply disappointed with your entire approach once an issue arose. I hope my treatment can be finalised and that you deliver without deliberate delays and due respect and I also declare I will be respectfully on time and my only wish is to debond and complete all steps during appointment booked this Wednesday. There has been zero accountability for the plan change made by Invisalign and zero consideration for my situation as a patient. Instead of support, I received threats by email about being charged an appointment fee if I was confused or needed additional help. Not once was there any expression of sympathy—no “we’re sorry,” no reassurance, nothing to suggest that you are here to help. Just threats and dishonesty. I was told that concerns would be raised with Invisalign, yet that never happened, and now it’s being treated as if the promise was never made. I was even warned not to call the practice, despite the fact that I only spoke with reception twice—both times because my earlier messages had been ignored. I’m now not even sure if my appointment goes ahead or is cancelled because practice gave me 2.5 hours to respond last Friday knowing I would be unavailable from the lunch time-it can be found on a call recording, in case you say it is also untrue. Very disappointed with the practice lack of work ethic and broken promises. During my recent appointment Dr Margaret offered to query directly with Invisalign my post refinement posterior open bite, change of the refinement plan from 16 to 13 trays (we agreed and authorised16) and additional refinement which I believe should be provided free of charge as I’m being left with orthodontic issue and unable to bite causing digestive problems. I supposed to receive a call today but instead I received an email yesterday falsely claiming we have agreed 1 to accept result 2 to pay for refinement. Noted but this is not what was agreed and you have failed in both providing me with the outcome of a meeting with Invisalign as well as in a way you communicated.

James McKay-Lewis

I’ve always had a fear of dental X-rays and have previously chose to skip this part of the dental examination, but Dr. Zahir Kaderbhai and the entire team completely changed that for me. They took the time to explain every step, made sure I felt comfortable, and never rushed or pressured me. Thanks to their patience and kindness, I was finally able to get X-rays without anxiety. I’m so grateful for their compassion and professionalism—highly recommend this practise. A big thank you to Lydia for recommending me and my wife to try this practise, although it’s an hour drive for us, we feel it’s totally worth the travel. Thank you.

Sophie Dawkins

I recently visited with my children, and we had such a wonderful experience. From the moment we walked in, the staff were welcoming, patient, and incredibly kind with the kids. The waiting area was clean and comfortable. The dentist took the time to explain everything in a calm, friendly way and made sure the kids were comfortable throughout the entire visit. They managed to turn what could’ve been a stressful experience into something fun and positive! I appreciate the professionalism and genuine care shown by everyone in the office. Highly recommend this practice to any family looking for a gentle, trustworthy, and child-friendly dental team.

Shirley Curran

Always made to feel at ease, with an excellent level of care and professionalism. All the staff are so welcoming and helpful.

Falguni Desai

The service is great and Dr Zahir is an amazing dentist! Jade and the team are also very helpful! I would highly recommend Thurmaston Dental

S Xu

I've had a brilliant time visiting, the staff are all very warm, friendly and welcoming, the dentists are all comforting and have thorough explanations, and the atmosphere is relaxing and positive. Everyone is very helpful and contribute to a great experience, thank you!

Tilly Ives

Karina and Reshma were wonderful during my hygienist appointment, very nice and made sure I was comfortable throughout the session.

DHIREN NATHWANI

Reshma and karina has done a really good job and gave me best treatment I wanted.

A G

Really really pleased with the service provided and the professionalism of Reshma and Zuzanna. Very kind and friendly and constantly checked up on me to see if I was in pain or in any discomfort . Very understand when it came to explaining the procedure, letting me spit salvia whenever I needed and gave me breaks to help with my jaw which was cramping up