Charlie Miller

The dental staff themselves are absolutely lovely, but my experience with the receptionist at the back was very disappointing. I was refused an appointment for my youngest because he had missed three previous appointments — he’s only three and had repeatedly picked up bugs. When I asked to book him in again, I was abruptly told, “You’ve missed three appointments so we have removed him. Did you know missing your child’s appointments is actually neglect?” I was completely shocked by this comment. She then said she would “give him one more chance” and booked him in for the following Monday, despite me explaining that I work full time and need more notice. Her response was simply a sigh and she very rudely gave me a different date. A very unpleasant interaction that really overshadowed the otherwise lovely dental team. If there was another dentist taking on patients, I’d move my children in a heartbeat to avoid further interaction with her.

vaughn bastin

Very nice dentist team, but the receptionist is very hard and rude. My child missed her appointment, because of time conflict and the way how the receptionist articulate her self was disrespectful. Swindon needs to get more dental practices to accommodate the residents.

Jade Latimer

I was super anxious about going in, the reception lady was blunt, rude and very unhelpful. The dentist could see I was really worried (even commented on my shaking hands) but instead of helping me be calm he gave me a lecture on how I should come more often and that’s the reason my tooth is hurting, he asked how many kids I have, then told me I need to set an example to my 2 kids of coming more often so they don’t become scared like me (My kids go often and perfectly to there dental appointments) When he rudely asked his assistant to get a form he loudly said “get the one with anxiety on it this patient definitely needs that one” … I didn’t need parenting lessons, or to be patronised.. I needed a tissue for when I cried and help to keep me calm from anxiety. Would definitely avoid this dentist!

Aqsa Rehman

I have a gaps in my teeth which I wanted to sort out. I went there and instead of talking about the issue they said I needed a teeth cleaning and filling. I didn't really want to do any of those things but they urged that the filling was necessary. I went ahead and did the filling. When they were doing the filling, they were in some sort of rush to do it. They did the cleaning and filling. After I came back my teeth were very sensitive. The only teeth that had the filling were sensitive. I called them up and explained them after a few days. They booked another appointment to have a look and they said it's because of the cleaning, I'm sensitive. I explained I've had cleaning done before and the only teeth with filling has sensitivity. But they ignored it. To this day my teeth are sensitive. I didn't need a filling. They made me have the filling and it ruined my teeth. I wish I never went there.

Rogerio

Have been there 3 times with my wife and son, and they didn't do anything on our teeth.not recommended.

Caroline Ryde

Rang at 10am and I had an emergency appointment for my son by 12:45. I don't agree with any of the negative comments, everyone was very polite, kind and professional, will definitely go back, they were fantastic.

Mark Wewerka

So as per many other reviews! The lady at the back desk sooo rude it’s unbelievable! Insists that only seeing me as favour! Also had worst ever scale and polish no mouth rinse at all totally rushed and incomplete! Everyone I know that’s been there also has an issue with rude lady behind the desk! Had crown re fitted by them has fallen off 10 days later now refusing to see me!

Susan Howell

Went this morning I saw Caroline new lady dentist I’m a very nervous patient she put me at ease lovely lady finished in no time nice and quick hope she stays for a very long time thank you for understanding my nerves Caroline x

Lauren Thelwall

Avoid! Zero star rating! Receptionists are extremely rude. Dirty looks from one receptionist looking myself and my family up and down. Admittedly I was 6 minutes late to my appointment for my children. I wasn't expecting my children to be seen but a new appointment made if possible. On arriving at the reception I explained I was late for the appointment and the receptionist replied you are actually 6 minutes late, I then explained my husband had taken my children's car seats to work and so I had to wait for him to drop the car seats back home. Whilst this conversation was ongoing another receptionist appeared down the corridor, looking myself and my children up and down. She then said have you filled out the forms, I knew nothing about any forms as my husband had made the appointment so I had replied with no I didn't know about any forms, she then said this is the phone number they were sent to... not mine but my husbands, I'd told her that. She then muttered but loud enough so I could hear it's quite frustrating that you're late and you've not done the forms. I replied it's ok don't worry and left. I accept I was late and wasn't expecting to be seen because of this but the unnecessary comments and dirty looks from the receptionist was not needed. I was polite with staff and explained the situation but felt I was treated in an unfair manner. Baring all of this in mind the waiting area was completely empty so I assumed I wasn't affecting another appointment if I was given the forms to fill out before the dentist was able to call my children for their appointment. I will not be returning with my children. I've seen first hand why so many reviews are scored at 1 star because of staff. It's unfortunate the staff are rude and not welcoming as my husband has always praised the dentist Mark very highly.

Den Hyde

Excellent service good dentist