Lorraine Robinson

RUDE On the 16th February 2025 I emailed the practice manager (Matthew's wife) detailing my reasons for leaving the practice after more than fifty years. I emailed a second time. Six months on I have neither received an acknowledgement nor response to my email. I should mention I have always had a fear of dentists which Matthew was well aware of. My fear was compounded by belittling and at times insulting comments made by Matthew You may ask why I stayed so long. I did not want to lose my NHS place. Matthew's outburst towards my daughter was totally unacceptable. He then removed my 2year old granddaughters NHS place. Staying would condone his behaviour and that I could not do. A notice within the practice refers to patients behaviour one needs to be put upwith reference to it's OK for the dentist to be rude. Before it is said there is no record of me as a patient I have records to prove I was. I have since found a new dentist the complete opposite to Matthew they treat patients with common courtesy and respect. My biggest regret is I didn't do it sooner. As a dentist Matthew holds a position of trust . It does not give him the right to treat people in a rude and offensive manner.

D.L.W

Because of this dentist I am now stuck without an NHS dentist and cannot afford treatment. I made the BIG mistake of switching to this dentist. I’m in my 40s & always taken good care of my teeth, I’ve only ever had one filling, and rarely needed treatment beyond a scale & polish, I have never dreaded going to the dentist before.. but every time I visited this dentist I was chastised like a child that doesn’t brush their teeth! The dentist (Matthew) would dish out a lecture while the assistant would nod in agreement behind him, which made it feel like 2 bullies in a school playground. Very rude and abrupt, and the amount of negative comments thrown at me about my teeth throughout the appointment was ridiculous. Makes you feel like crying by the time you walk out! The last occasion, I was going to be FIVE minutes late…. FIVE MINUTES. The rude receptionist snapped at me telling me they can no longer keep me as an NHS patient, and said they would take me as a private patient… for being FIVE minutes late, on ONE occasion. Wow. No mention of the 2 appointments THEY have cancelled on me in the past at short notice when I booked time off work to attend. Apparently it’s fine if they mess you around, you’re just an ‘NHS’ patient after all. So basically it seems they use any excuse they can to force you to go private with them. If I had to go private this would be the last dentist on earth i would choose!! 4.6 stars? Guess I’m not the only one that’s had a bad experience here. Be nicer to your patients & your reviews may improve.. your patients are human beings, and it doesn’t cost anything to be nice. In addition…. This review is a 100% accurate review of my experience. The reply posted below is complete lies. Please read the other reviews, I am clearly not the only person that has had such a negative experience at this practice. Seems honesty & integrity are also not a strong point of this practice.

Laura Robinson

I’m not one to leave bad reviews but I can’t not in this instance. Avoid! After nearly 40 years of being registered at this dentist I was struck off the list for acting ‘inappropriately’. I had visited a private dentist for a consultation about some cosmetic work, some work that this dentist had advised a few years ago that nothing could be done. As part of the consultation they check if you’re dentally sound and I was advised I was. The next day I visited Rothwell Dental Care for my check up to be advised I needed a filling. Because of Matthew’s attitude I felt like I couldn’t speak to him face to face. Once in the car I called the receptionist and advised what had happened. 5 mins later I received a call to say I was being struck off and so was my 2 year old daughter due to a ‘breakdown in trust’. I asked for the details on how I could complain to hear Matthew shouting in the background ‘she can complain all she wants’….now that’s inappropriate. As his wife is the practice manager there was no way this complaint was going anywhere internally so I took it further. Not because I wanted to be a patient anymore but I wanted it on record how poorly he acted and to ensure he doesn’t treat anyone like this again. His bullish tactics not just in this instance but many others only fuelled my fear of dentists. On reflection it was the best thing that could have happened as I no longer have to interact with him or have my daughter suffering similar experiences in the future. I’ve thankfully found my daughter another dentist who is much more pleasant. Oh and guess what, 6 months later I’ve had another inspection at the private dentist and I still don’t need the filling Matthew advised I did. He’s made it clear he’ll be going private at some point so striking people off just allows him to take on more private patients in the meantime.

Hez Mac

Both the dentist and the hygienist are very lovely gentlemen. They make you feel very comfortable. The building is very clean and tidy and all of the staff are lovely and friendly. There is a ramp and a wide door for disabled access, but you would need a little help getting inside. The waiting area is very nice. It might be a little small if full and a wheelchair needed access. But otherwise, it is serviceable for general appointment needs. There is an on-site toilet that is spacious. One downside is there is no parking. The car park next to the building is for residents only, and the car park opposite is for their customers only, so you do need to park in the shopping centre car park which isn't far away. This is currently free of charge and has some disabled bays. Please bear in mind that the council is planning on making this car park chargeable so watch out for this.

Christine Horner

All the staff are lovely,I’m a scary cat when I go here & I do t know why I worry because my dentist Gareth always puts me at ease Nurses are helpful & receptionist is friendy,Sooo Happy I got appointed today for my tooth out & never felt a thing,Why do I feel nervous I’ll never know 😊

Bev Williams

Today i had the final part of my dental implant. Can’t thank Gareth and the team enough for the service care and professionalism. Would definitely recommend them. Thank you 😀

James Taylor

Fabulous dentists & hygienists, Matthew and his team are first class!! I've had great results following Invisalign treatment

Joanne Siddons

Best dentist, excellent service. I'm really nervous but somehow calm in here. Thank you 😊

Lynne Tiffany

Hi, I can’t praise GARETH enough! He’s an amazing Dentist. I can honestly say that I can highly recommend him to Anyone. He’s extremely Talented, Very Polite, kind and a True professional. He always explains any treatment plan in great detail, with Outstanding results, which I’m grateful for, as I’ve unfortunately had many problems over the past years. The Receptionist, Caroline and the other Dental Nurses are brilliant too! They always provide reassurance and caring. It really is a pleasure to attend this practice. If u decide to visit, you definitely won’t be disappointed, you’ll be in safe hands. Well done All of you!!! 😁

mike lloyd

Always get honest and fantastic service from Matt and the team, been at the practice for around 15-20 years and cannot recommend them enough, I would, say make & keep your appointments or cancel with plenty of notice as they are a very busy practice because they are so good....5*