A Khan

Complete and utter waste of time

Mohamed kheir Alkoumi

Has been a great experience getting my teeth done here definitely the best .

Delinda Lee

The orthodontist practice is lovely, the staff are very kind and respectful. They let me know about all the parts of my journey and what to expect. Highly recommend!

Luke Saunders

Satisfied with my treatment

freya northey

My journey with getting my braces has been amazing, the staff were always kind and welcoming

Bob

03/09 - edit The response from Julie is an example of disjointed communications between the surgery and the parent company( MyDentist). I logged the issue with MyDentist almost 2 weeks ago and I've been waiting for the Practice Manager to call me for almost 2 weeks. Read below and avoid. ----- AVOID using MyOrthodontist in West Bridgford if you are on the NHS, especially if like us you are not within 5miles of the practice. My son was referred by our dentist a few years ago as he needed braces. Having not had braces previously within our family; we were reliant on the practice to inform us of the process. I asked how long the process takes and the Orthodontist advised 8 weeks, however this is not correct as it takes circa 3 years and 8 weeks is relevant to time intervals between appointments. This was only corrected after we started the realignment treatment and queried the timeline, at which point, we were also told we could no longer move to another practice. Since the first appointment we have found the staff to be unprofessional (rude at times), unorganised and lacking basic empathy. Examples; • Appointments rescheduled at late notice • Lack of appointments slots; we are told the practitioner has not released their availability • Appointments never happen on-time - always 20-30minutes late, the worst was 50mins. • Earlier in the process we were given incorrect advice/ suggested treatment, when we asked for a 2nd opinion; the senior Orthodontist confirmed the advice given was incorrect Today we have experienced another example of the practises inability to act in a professional manner, backstory the appointment was booked over 8 weeks ago for an 8:45a.m slot. We rang the surgery in advance and asked if we could be seen on-time as we had to get back to Derby to collect GCSE results, we then asked again when we arrived (past experience of appointments is that timekeeping is an issue at the practice, especially for NHS referrals). Low and behold, although the practitioner could have been avaliable at 8:48am, they chose to talk to staff about an overkeen employee and then went for what appear to be a break. In the end we had to leave just after 9:10am and asked for the Practice Manager to contact us, yet to call and I based on past requests – I doubt they will, instead they will ask the receptionists to make contact and/or respond to this feedback with a ‘please contact us to resolve’. The frustrating thing is that we only just made it back on-time due to traffic and I’ve lost 2.5 hours in annual leave, because the practise is poorly managed and has zero respect for NHS referrals. We are not sure who to contact to report the surgery, unclear at this stage who the ombudsman is, maybe CQC, but we are seeking advice and will be looking to understand who should be holding the practice accountable for its actions. My advice, avoid MyOrthodontist in West Bridgford if you’re a NHS referral, have a read of the reviews from others, nothing has changed and the staff appear to apologies for short-falls; but no action is being taken to address the issues.