Hilary Wellington

I was referred to an endodentist at this practice by another branch of MyDentist, for a 20 minute consultation about root canal work for an infected broken tooth. The dental nurse was pleasant but didn’t introduce herself. Nobody bothered to check with me during the booking or reception process about my ability to manage stairs. Thankfully I can at present but mobility and accessibility should always be considered as anticipation of need under the Equality Act 2010. Dentist was nice enough to begin with but clearly had done absolutely no prep on my medical history in which I’d noted my current chemotherapy which could impact on dental work, and my trauma from childhood which has been re-ignited recently due to bereavement and cancer. He quickly began repeatedly shaming me about not coming to him three years ago when my tooth first broke. At that time I had no income due to taking early retirement to care for my mother, who was living with dementia and a permanent grief psychosis from losing my father to hospital acquired Covid. I had said in my notes that I can quickly go into a flight or shut down state if treated in a less than compassionate manner. I am in a position to be able to pay for treatment now but his ‘it’s going to cost you’ attitude was quite demeaning and I don’t think he really wanted the job as he repeatedly said it could fail. I think he could have predicted that from the X-rays my own practice had already sent him. I feel I wasted my morning driving halfway across the county and the time I spent prior to that completing my medical history, which should have already been accessible to him from my own practice’s records. And I was charged £90 for the ‘privilege’.

Rebekah Hall

Hate leaving bad reviews but when it comes to my child's mental state its needed, and if I could give it a zero I would. We were advised by my sons school to look for a dentist in Nottingham, as our current dentist is in Leeds. As my son has issues with his teeth due to grinding them, being on frequent antibiotics and having sensory needs I thought we would give it a go. Worst mistake We filled out the paperwork, where I stated he was a very anxious child, his first appointment ended with a few tears and being told to come back for another appointment. My son was very anxious through the second appointment and after a few attempts to calm him and get him sat in the seat, the dentist sighed and said you will have to come back next week, after saying this he turned to my son and said, your mummy is so disappointed with you and so angry, to which my son burst into tears. Since last Monday he has had nightmares and ended up sleeping with us every night, after waking with nightmares. We have asked to come out of this dentist, to which we didnt even get a why just ok fine.

Roberta Kallaja

Literally the worst dentist i have been at. Staff are rude and extremely grumpy. Me and my whole family have gone here and they have not been helpful. I had a cyst and they popped it, sent me home with no antibiotics no pain killers nothing. Half of my face was so swollen. They told me my tooth needs taking out only by surgery at QMC. Went a&e that same night due to pain and swollen face + eye. Then had to come back and finally gave me antibiotics. Have a lot of other examples of bad service but won’t go on. Today i still have my tooth and got a root canal by another dentist.

Andrew Buxton

I saw the hygienist Karen, who’s excellent and gentle

TRACIE H

Absolutely first class dentist, I saw Haafizah. Had to have two broken teeth removed, didn't feel a thing and all sorted in about 15 minutes. Would highly recommend this dentist. The nurse and reception staff are also lovely. Thank you.

Julie Birch

I had longstanding issue with toothache in tooth supporting a bridge. X Ray's and examination found nothing wrong. I felt a 'nuisance'. Today had extraction, found tooth t cracked across. Difficult to diagnose through a bridge. Sushi was fabulous! Caring, sympathetic, understanding and supportive! Didn't feel a thing ! Thank you! X x

Hannah

Really poor service. Was informed that I had stage 3 gum disease (no x ray performed) and needing four fillings due to cavities. I’ve since been to a different dentist who did x rays and told me I only require one filling, and that my gums are healthy. While they’re a business, misdiagnosing people for profit is unacceptable. The dentist also suggested a long list of supplements to take, without asking about my history (I couldn’t take some of the supplements she recommended). Avoid!

Maria Black

I have been registered with this dentist for 20 yrs plus. I've have had a couple of cancelled appointments that have been rearranged appropriately. This can happen anywhere. I find the reception staff professional pleasant and helpful everytime. Charles is my dentist he is patient with me as I have anxiety and he is attentive to my mental wellbeing. The Manager is very pleasant and has a professional caring approach. Thank you all for being so kind and caring.