Alastair Hume

New name. New manager. Same dentists. Poor show. Since being taken over by Lalor after both Mr Jordan and Mr Mason left, my experience has been less than positive. I am basically unable to contact them by phone, and unsure as to the reason why. Appointments are hard to get and emergency dental practically impossible. I have had appointment cancelled at late notice with a proposed reschedule 4 months later. New patients are not NHS and any old NHS patients have been either removed or encouraged onto the new private plan. A revised focus on cosmetic treatments may be positive to others but this used to be a reasonably priced accommodating family dentist. It is not any more. Update. Wrote the above when I was angry and in pain. Got a thorough reception and got an appointment eventually. Kelly at reception is pure class and will look after you. Appointment cancellation was a staffing issue and there are new staff to suit now. New dentists all round, Mr Mason, Black and Jordan now all gone. I am cautiously hopeful about the new management and approach, however lack of NHS appointments now means practice is much dearer than it once was.

Jason Hull

If it's dental care you want, this isn't the place. I've been a patient here for over 30 years with nothing but good experiences, but from Mr Jordan retired, under the new owner it's been a complete shambles. In the past 12-18 months, its been nearly impossible to get an appointment. After months of waiting appointments have been cancelled with no rebooking. When I did get in to see a dentist broken equipment meant needing another follow up apt months later. They're happy to be taking fees every month for zero service. I've talked to several other patients who have all had the same experiences, so it's not one offs! Plenty of other dentists in East Belfast to use.

Elizabeth Logue

Have nvr meet a more cheeky obnoxious practice manager in my life I have been going to this dentist for over 25 years and it got took over I never once had a problem and was super happy , I think the new owner needs to update her staff on social and customer service skills .. tryin to explain to this practice manager was just a no go .. she hung up on me, no wonder all the old hands left .. ELIZABETH LOGUE

Neil Sinclair

Been here for years firstly under Mr Jordan and now with Connor O'Reilly. This is now Lalor Clinic. I am with Denplan but that doesn't detract from the service I get at this practice. 1st class , always polite, Connor explains what he is doing and takes the time to answer any questions you may have. I would recommend here if you need any dental work done.

Matt Will

Good service friendly staff.

Brian Holland

Delicate touch.. I recently had some emergency work done to reduce swelling and pain then pull the pain away and restore some teeth that I can’t go forward without! David was my second opinion to save two teeth I need to eat with. I was told they had to come out but I didn’t believe it.. David’s experience saved my teeth.. Thank you to David & Emily and whoever else was involved in making me smile again without any pain.. I will be forever greatful B xx

Ben Logan

I was not registered with this practice but I was in a lot of pain while I was working for my uncle and he took me here to check if they would see me. Even though they were fully booked up the manager Emily got me in for an appointment the same day and the staff were very kind and helpful. I am very happy with my experience here and they deserve 5 stars.

William Kennedy

I had an appointment with Emily (Secret Aesthetics) this week, my second visit and Wow I don't have another experience where I truly can compare the amazing welcome, the warmth and level of care you receive as a customer. The professional engagement and level of detail explained in the procedure instantly puts you at ease. Can't recommend Secret Aesthetics enough. Thanks Emily 👌