Great Shelford Dental Surgery
Dental clinic
Xiaonong Wang
I met Sophia for the first time yesterday. She cleaned the tough stains and scale build-ups around my gumline. I was very impressed with her thoroughness and amazing technical skills. The whole process felt like a magic touch as the brilliant outcome was achieved totally stress-free without any discomfort. Unbelievable! She is the hygienist I will go to for many years to come!
Fiona Biggs
I just had a hygienist appointment with Sophia and was so pleasantly surprised by such a great experience as last time I had a clean it was not a nice experience but with Sophia it was i could say a delight! Professional, lovely reassuring calm manner and a great clean, booked for next one as no hesitation to return, many thanks Sophia
bhavik shah
Brilliant practice, I saw Dr Sahil a while back for some tooth whitening after having a root canal on my front tooth. It’s changed my smile for the better. I’m very happy with the result and the process! Thank you team!
Joyce Chan
Sophia is very professional and works with great care. She did an excellent job in cleaning tartar thoroughly. Highly recommended!
Ambra Cortese
Great, professional and friendly service from both the hygienist and the dentist. Truly recommended!
Penny Jackson
Sarah Ray
I just saw Sophia the hygienist and she was brilliant. She was gentle and very thorough. I was nervous since I had an uncomfortable experience in the past with a different hygienist. Sophia was so gentle and careful I was able to relax! No longer worried about seeing a hygienist and will hope to have Sophia again. Thank you!
Joe Parsison
About a year ago I first had an appointment with Sophia, my teeth and gums were in a real bad shape. Partly due to a fear of going to the dentist and partly as I thought I was so far gone there would be no help. She advised I was on the edge of serious gum disease and was in for a very unpleasant journey if I didn't make some changes. She was so careful with me I experienced no pain at all and she explained exactly what I needed to do to turn my dental hygiene around. Turns out of spent the past 35 years not knowing how to brush my teeth properly. Well a year on and all signs of gum disease have gone. I followed exactly what she said. No more pain, no more bleeding gums. I've just left the dental office and what Sophia has managed to do isn't just about fixing my teeth and gums but she has removed the anxiety and fear I had about the dentist. I can't wait to go back! If you're unsure I can't recommend a visit to Sophia enough she is a life saver. 10/10
Rebecca Pilley
I travel over 30 minutes just to see my hygienist Sophia and I wouldn't go anywhere else. As someone who’s always been nervous about the dentist, finding someone who genuinely puts me at ease has been life changing. She is incredibly gentle, reassuring, and takes the time to explain everything in a calm, caring manner. I never feel rushed or uncomfortable, just completely looked after. My teeth are always sparkling clean afterwards, and I leave feeling refreshed and confident every time. Her professionalism and kindness are second to none, and I’m so grateful to have found someone I trust completely with my dental care.
Lauren McNamara
After waiting five weeks for a hygienist appointment, the only slot available was inconveniently in the middle of my workday. I had to organise leaving work during a meeting to ensure I arrived on time for my 3:30 PM appointment, and I arrived at the reception desk at exactly 3:30 PM. After a short two-minute wait in a queue to check in, I was handed a medical history form to complete. Despite being a patient for over ten years, I was required to fill out basic information like whether I smoked etc. At no point was I informed that completing this administrative task would be deducted from my pre-paid appointment time. When I was finally called in, the hygienist treated me as if I were late and informed me that I would now only receive a 15-minute session or a refund, like this was some sort of favour. I had already paid £84 for the full appointment. I refused the shortened appointment and requested a full refund. What was most upsetting was the complete lack of empathy from the hygienist. There was no apology or understanding for the negative customer experience or the disruption to my day. I don't get upset easily and usually leave positive reviews but the entire experience felt deeply unjust. After more than ten years of loyalty, I was left feeling completely unvalued and disrespected, as well as frustrated at not receiving the very standard teeth cleaning service because of an admin task they had randomly decided to impose on this appointment. The lack of basic communication and customer care was shocking.
Great Shelford Dental Surgery
Dental clinic
Xiaonong Wang
I met Sophia for the first time yesterday. She cleaned the tough stains and scale build-ups around my gumline. I was very impressed with her thoroughness and amazing technical skills. The whole process felt like a magic touch as the brilliant outcome was achieved totally stress-free without any discomfort. Unbelievable! She is the hygienist I will go to for many years to come!
Fiona Biggs
I just had a hygienist appointment with Sophia and was so pleasantly surprised by such a great experience as last time I had a clean it was not a nice experience but with Sophia it was i could say a delight! Professional, lovely reassuring calm manner and a great clean, booked for next one as no hesitation to return, many thanks Sophia
bhavik shah
Brilliant practice, I saw Dr Sahil a while back for some tooth whitening after having a root canal on my front tooth. It’s changed my smile for the better. I’m very happy with the result and the process! Thank you team!
Joyce Chan
Sophia is very professional and works with great care. She did an excellent job in cleaning tartar thoroughly. Highly recommended!
Ambra Cortese
Great, professional and friendly service from both the hygienist and the dentist. Truly recommended!
Penny Jackson
Sarah Ray
I just saw Sophia the hygienist and she was brilliant. She was gentle and very thorough. I was nervous since I had an uncomfortable experience in the past with a different hygienist. Sophia was so gentle and careful I was able to relax! No longer worried about seeing a hygienist and will hope to have Sophia again. Thank you!
Joe Parsison
About a year ago I first had an appointment with Sophia, my teeth and gums were in a real bad shape. Partly due to a fear of going to the dentist and partly as I thought I was so far gone there would be no help. She advised I was on the edge of serious gum disease and was in for a very unpleasant journey if I didn't make some changes. She was so careful with me I experienced no pain at all and she explained exactly what I needed to do to turn my dental hygiene around. Turns out of spent the past 35 years not knowing how to brush my teeth properly. Well a year on and all signs of gum disease have gone. I followed exactly what she said. No more pain, no more bleeding gums. I've just left the dental office and what Sophia has managed to do isn't just about fixing my teeth and gums but she has removed the anxiety and fear I had about the dentist. I can't wait to go back! If you're unsure I can't recommend a visit to Sophia enough she is a life saver. 10/10
Rebecca Pilley
I travel over 30 minutes just to see my hygienist Sophia and I wouldn't go anywhere else. As someone who’s always been nervous about the dentist, finding someone who genuinely puts me at ease has been life changing. She is incredibly gentle, reassuring, and takes the time to explain everything in a calm, caring manner. I never feel rushed or uncomfortable, just completely looked after. My teeth are always sparkling clean afterwards, and I leave feeling refreshed and confident every time. Her professionalism and kindness are second to none, and I’m so grateful to have found someone I trust completely with my dental care.
Lauren McNamara
After waiting five weeks for a hygienist appointment, the only slot available was inconveniently in the middle of my workday. I had to organise leaving work during a meeting to ensure I arrived on time for my 3:30 PM appointment, and I arrived at the reception desk at exactly 3:30 PM. After a short two-minute wait in a queue to check in, I was handed a medical history form to complete. Despite being a patient for over ten years, I was required to fill out basic information like whether I smoked etc. At no point was I informed that completing this administrative task would be deducted from my pre-paid appointment time. When I was finally called in, the hygienist treated me as if I were late and informed me that I would now only receive a 15-minute session or a refund, like this was some sort of favour. I had already paid £84 for the full appointment. I refused the shortened appointment and requested a full refund. What was most upsetting was the complete lack of empathy from the hygienist. There was no apology or understanding for the negative customer experience or the disruption to my day. I don't get upset easily and usually leave positive reviews but the entire experience felt deeply unjust. After more than ten years of loyalty, I was left feeling completely unvalued and disrespected, as well as frustrated at not receiving the very standard teeth cleaning service because of an admin task they had randomly decided to impose on this appointment. The lack of basic communication and customer care was shocking.
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233 reviews