I visited your clinic because I was in severe pain and my own dentist could only see me in 3–4 weeks, which was not an option. I came to you privately, paid for treatment, and was told the issue had been addressed. However, I left in just as much pain as before, and when I contacted you again to explain this, I was told to “go back to my dentist.”
I find this response unacceptable. I came to your clinic and paid privately precisely because I could not wait weeks in pain. To be told that I should simply return to my dentist ,after you had already taken payment , is dismissive, unhelpful, and highly unprofessional. Patients do not pay private fees to be sent away without their problem being resolved.
Later , finally, I was told to come in to get antibiotics for £25. I specifically asked if the dentist would see me, do an X-ray, or check if there was an infection, and I was told no , I would only be given the antibiotics, nothing else.
However, when I returned the next day, I was suddenly told that I could not receive antibiotics without an X-ray first.. and see if need more work on the thoot or , as last option, just give me the antibiotics . This was the exact opposite of what I had been told the previous day. Such inconsistency is not acceptable, especially when patients are already in pain.
Additionally, the way I was spoken to by a member of staff was extremely unprofessional. Despite clearly seeing that I had three children with me, I was told in a rude and dismissive ton , When I asked “ how long it would take to have an X-ray done” .. ‘I don’t know, just wait, we have other patients as well”.. without any clear information, as if I could sit indefinitely with my children. This attitude added unnecessary stress to an already painful and difficult situation.
I expected clear communication, consistency, and a professional solution to my problem. Instead, I left feeling dismissed and poorly treated, with my pain unresolved despite paying privately. I strongly believe that patients deserve better care, proper diagnosis from the start (such as an X-ray), and above all, respect.
I believe the main problem was with the older blonde receptionist, who had a very unprofessional attitude and, in my opinion, showed a bit of racism in her behavior.
. Since she works with the public, she should leave aside any personal frustrations and behave in a polite, professional, and respectful manner. Being rude, overly sharp, or discriminatory towards people of different backgrounds is completely unacceptable. If she cannot treat all patients fairly, she should consider whether this job is suitable for her.
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