This practice has serious problems: lack of organisation, poor communication with patients, dentists who do not inspire confidence.
I had two problem teeth. At my check-up, the dentist did an X-ray of one of the teeth and prescribed me concentrated fluoride toothpaste. However, she did not do an X-ray of the other problem tooth, although I told her that after I ate something, this tooth would feel as if someone had hit it with a hammer.
A few months later, the situation had got worse and I was having trouble eating. I made an appointment. There was no dentist available so I had to see a therapist. The therapist took an X-ray, which revealed a large cavity. If the dentist I’d seen had taken an X-ray, I would have been able to start treatment months earlier. The therapist said a filling wouldn’t work so I would need a root canal. She said I would have to make another appointment to see a dentist.
A couple of weeks later, I saw a dentist, not the one I had seen earlier. This dentist initially told me that a root canal would not be possible. Either I could have the tooth extracted by an oral surgeon or he could do a filling, which would have a 50% chance of success. But he then said that he could refer me to a specialist private practice which might be able to do a root canal because they had special tools. This would cost me about £800. We agreed that I would think about it and make a decision. He said he could see that I had an appointment booked for three weeks time. This appointment was my regular six-monthly check-up. I said I could make an appointment earlier than that, but he said no, I should just come for my pre-booked appointment.
This conversation left me rather confused. I was surprised to be told that a root canal was impossible (unless I saw a specialist who had special tools), but that a filling might still be possible. But if a filling really could be done with a 50% chance of success, obviously that would be the sensible option so why were we even discussing extraction and expensive root canal surgery?
And why did the dentist want me to attend my scheduled check-up appointment in three weeks time when he had just looked inside my mouth? I assumed he was just taking advantage of the fact that I had an appointment already booked and that he would do the filling at that appointment.
The day before the scheduled appointment, the surgery phoned me to check I was coming. I said I would be, but I asked them to confirm what the appointment was for. They said it was for a check-up. What is more, the check-up wasn’t even with the same dentist! I explained the situation. The woman on the phone then told me that it would be better if I saw the dentist I had seen last time so she would reschedule the appointment for a different slot on the same day when he would be available.
When I arrived at the surgery for my rescheduled appointment, I found that I had been booked in with a dentist I hadn’t seen before. I asked the Dental Assistant (whom I recognised from my previous appointment) where the dentist I had seen last time was. She said he didn’t work on Thursdays!
Why had I been booked in for an appointment on a Thursday with someone who doesn’t work on Thursdays? And why had my dentist insisted that I come for a pointless check-up with another dentist, which meant delaying the start of my treatment by three weeks? Was it because the surgery gets £26.80 for every check-up?
Anyway, I told this third dentist that I didn’t need a check-up. I could see she had my X-ray up so I tried to discuss my treatment with her. I found her difficult to communicate with. She seemed rather timid and just didn’t come across as a confident professional. (There may have been a language barrier, but I’m not sure about that.)
I no longer have confidence in this practice and will be going elsewhere. They failed to spot the initial problem and they have needlessly delayed my treatment. I don’t want another long wait so I’m probably going to go private despite the fact that I’m not in a particularly good financial situation.