b dental

Soufiane Taleb

Great customer service

Arthur

This has been the most frustrating and disappointing dental experience I have ever had. After more than a year of repeated appointments, escalating pain, unnecessary procedures, and mounting costs, I am left genuinely questioning the competence and judgment of this practice. When my molar was first treated by Dr Faye in February 2024, I had barely any symptoms. I was not clearly told that the filling was “deep,” that a fracture line had been seen, or that the tooth was at risk of failing. In my view, the lack of clear communication at this early stage set the tone for everything that followed. From the moment the filling was placed, I reported pain on biting again and again—something I later learned is a glaring warning sign for a cracked tooth. Yet instead of properly investigating this, I was put through a carousel of treatments: two onlays, bite adjustments, multiple consultations, and internal referrals. The pain never went away. It only got worse. I then developed hot and cold sensitivity. Later, during an emergency appointment at another clinic, I was told the tooth had irreversible pulpitis. Weeks later, their own specialist said it was reversible pulpitis and cracked tooth syndrome. The inconsistency alone is alarming, but what’s worse is that it suggests so much of this ordeal could have been avoided if the obvious symptoms had been taken seriously from the start. I have spent over a year in pain, lost sleep, dealt with ongoing stress, and paid a significant amount of money — including for an onlay that ultimately made no difference — all while the real problem was overlooked. In my opinion, the handling of my case showed a lack of proper investigation, poor communication, and a failure to meet a reasonable standard of care. After everything I’ve been through, I cannot recommend this practice to anyone. My experience has been nothing short of exhausting, expensive, and completely avoidable.

Miles Paulley

Great dentist. My hygienist Sabina, and Rosie …are brilliant. I recommend. Lovely people and great at what they do.

rhys beynon

Excellent care from Dr Chow and Sabina. Dr Chow is an outstanding dentist — professional, kind and reassuring — and Sabina is a fantastic hygienist who always takes great care of me. Highly recommended.

Georgia Hope

First appointment with B Dental today, and was really impressed! Very friendly and helpfully explained things really well.

Jen Lexmond

Great service all round from reception to the hygienist and the dentist. The whole team took care of me extremely well. Thank you!! 🙏🏼 😊

Kat Ben

It’s 2025 - every dental office under the sun sends text reminders for appointments except for this one.

Oliver

Good practise but overpriced. It seems more focused on billing you than doing good work. I had a session that was rushed and expensive. Occasionally it's incredibly hard to get an appointment.

Jason Williams

Money-driven practice — I was charged the full session price even though the dentist was running late due to tube/train delays. I had to make a scene at reception just to get the fee reduced. The clinic’s fees are also on the higher end compared to other dental practices on Upper Street, yet this isn’t reflected in the quality of their service. I’m taking my money elsewhere.

Linyu Li

Very friendly staff and very professional service, no need to contact the insurance provider, they do it directly.