I visited Beaconsfield Dental Clinic in Orpington on February 19th 2025 for an urgent appointment and had an assessment with Dr. Amal. While she was polite initially, I was disappointed with how my dental concern was handled. An X-ray was taken, but it did not capture a clear image of the problem area. Unfortunately, no medication was prescribed, and I was simply advised to call NHS 111 if the issue persisted. She did advice me to go to Dartford and Gravesham Radiology services to have an external OPG. She advised me to visit Dartford and Gravesham Radiology services for an external OPG. She assured me that she would make a referral for me and provided me with a form containing my personal details. However, upon receiving the form, I noticed that all the information she had written was incorrect. The last name, age, and date of birth were all wrong, except for my first name and home address. I took a photo of the referral form for my records and still have the original copy if needed to prove the accuracy of my claim.
Later that evening, I contacted NHS 111 for further assistance and was referred to an urgent appointment at a dental clinic in Croydon ( Southwest London urgent dental care – croydon ). The dentist there provided a much more thorough assessment, successfully took a clear X-ray, identified the exact source of my problem, and provided appropriate treatment. and the dentist has also told me that I do not need an external OPG because they were able to take a clear x-ray that identified the exact source of the problem.
Thanks to this, my pain subsided, and I felt a genuine resolution to my concern.
In my opinion, Dr. Amal’s assessment was premature and lacked the thoroughness & knowledge needed for an accurate diagnosis. I would strongly recommend for her to get additional training to ensure patients, especially those in urgent need, receive proper care. I also feel that the £26 I paid for my initial consultation was not justified because no effective action was taken. Honestly, I love Beaconsfield Dental Clinic in Orpington because I had a great experience with the other dentist there in the past. Additionally, the receptionist was very polite, friendly, and approachable, but in my future visits I would prefer not to be seen by Dr Amal again.
I am grateful to the team at the Southwest London urgent dental care – Croydon for their professionalism and expertise in resolving my issue.