Bupa Dental Care Woking

Amina

I had an appointment with Rita Mirchandani at the Bupa Dental Centre in Woking (Guildford Road), which was scheduled for 11:45 on 29 October 2025. Unfortunately, this was my first appointment with Rita, and it will also be my last. She arrived approximately 25 minutes late and did not acknowledge or apologise for the delay. For a dentist with over 20 years of experience, the professionalism was shocking. I have never experienced this level of service from any NHS dentist or other medical professional. One would expect that, as a private patient, the standard of care and professionalism would be higher; unfortunately, that was not my experience. While Rita claims to care about her patients, her behaviour suggested otherwise. Prior to attending this practice, I had been treated by another local NHS dentist. Rita questioned previous dental work I had received and made negative comments about it. While she is entitled to her professional opinion, such feedback should be delivered professionally and respectfully. When she suggested I undergo further dental work, I politely explained that I might seek a second opinion or return to my original dentist as the work that was being suggested was linked to the previous dental work. She sighed and rudely said, “I don’t like when patients want to get a second opinion. Get one dentist and stick to them.” I am fully entitled to seek a second opinion to make an informed decision. I understand that different dentists may have differing perspectives, but I wanted to be confident in my decision before proceeding, particularly as the proposed treatment cost over £1,000. No patient should feel pressured into making a decision of this magnitude. At one point during the appointment, while explaining where to buy certain dental items, I mentioned that I’d get them elsewhere as they are products that are sold by many retailers, she responded, “I couldn’t give a monkey’s about where you buy them from.” How is it acceptable for you to provide a service and speak to patients like that? As an adult, why am I being spoken to like I am a child? The patronizing comments and condescending behavior throughout the appointment were unnecessary. I really don’t think anyone, especially in the medical field, should speak to patients like that. I hope for her current and future patients’ sake, it was just an off day, but either way, it doesn’t excuse rudeness or unprofessionalism, especially as half of a dentist’s job is making patients feel comfortable. Overall, I found the appointment to be unprofessional, patronising, and uncomfortable. I hope this feedback is taken seriously to ensure that current and future patients are treated with the respect and professionalism they deserve.

Lukas Kruger

Great service experience! Would recommend to anyone!

Susan Mitchell

Had an appointment with Tracey my hygienist, today and I would like to say that she is excellent, very thorough and determined to get those stains off. Also gives advice on cleaning and encouragement that you are doing all the right things. Tracey has been my hygienist for many years now and couldn't recommend her enough. Come home with lovely clean teeth.

Jonathan Hayter

Been seeing Rita for over 15 years now and have been impressed by her consistently proactive advice - highly recommended

Amber Harris

Ellie Barron is one of the best Dentist in my years. I have had the privilege to be seen by.

Beazley Barrett

Dr Rita and Nurse Susrima are brilliant. Great bed side manner and have been instrumental in improving my teeth and gum health.

Jane Cooper

I have been seeing Rita for a number of years. If you are very nervous she makes you feel at ease straight away and makes sure you feel comfortable throughout any treatment.

Paul Garbutt

once again rita has helped me yesterday 30\11\22 as she has done for the last 15years great service, worth the 160 mile round trip,long may you reign rita.also a special mention to sharon on reception she is friendly and helpful thank you all at the retreat...21/9/23 another 160 mile round trip to see rita and her side kick sushma, always good and efficiant and we have a laugh always good before going in chair makes going to dentist that bit easier.thanks to you both....and thank you to sharon for being so helpful....

zoya yassini

I usually have an amazing experience with all the dentists here at Bupa in Woking, but today when I attended for an emergency appointment it wasn’t the same great standard. I was seen by Rita, who as soon as I got into the appointment asked what the issue I was experiencing. I tried explaining, making sure I didn’t leave any details out because surely it’s important to provide context to a dentist so they have the full picture of what they may be dealing with. She responded with ‘stop telling me a story and give me the facts’ which came across in an extremely patronising manner and it threw me off completely so I just decided to quickly summarise the pain in my teeth. She then contradicted herself by saying it could have been caused by the wisdom tooth surgery I had a few weeks prior, which is what I was trying to explain to her in the first instance before she told me to stop ‘telling a story’. It seemed extremely unprofessional and it felt like what I was there for was being disregarded. Then, after looking at my teeth she concluded by saying ‘you can really confuse clinicians by explaining the way you do’, which once again is a really unnecessary comment. Felt like I was being spoken down to like a child, rather than a patient who just needed her teeth checked. She then wrapped up the appointment by telling me I needed to learn basic dental hygiene even though I did confirm I know how to floss. Considering I’m an adult, it was a perplexing experience to say the least— but hopefully only better ones in the future.