Never have I been so disappointed in a dentist. I was sent here by 111 and being refused to be seen as I wasn’t registered, they proceeded to keep me waiting for over an hour whilst they saw to people coming in who and I quote “don’t have the right immigration paperwork”, I didn’t receive any form of an apology at all from either of the receptionists, the dental nurse or the practitioner, who also turns out to be the owner, they saw me and quickly went through some checks with me, told me they were adding me to the government plan that helps people to get the treatment they need urgently if not registered or able to afford private health care, brilliant news, I made another appointment, come the day of the appointment and my childminder is running late, my sons had emergency surgery so I couldn’t drag him out the house nor could I physically afford to miss the appointment, so I’m trying to call them to give them a heads up, but I can’t get through, I didn’t leave a message as find most businesses don’t return messages left, so I call again, to be told I’m 5 minutes late so I’ve been kicked out of the practice, I’ve broken down into a flood of tears begging and pleading for them to reason with me, to have some understanding and compassion, but it wasn’t good enough, I’ve been in and out of hospital all year and was referred to the dentist as a root of my pain and poor health, my mental health couldn’t be much worse feeling as scared and alone as I do, a single parent doing her best to keep afloat and keep her son safe and well, I was less than 3 minutes away from them and they point blank refused. Instead giving me attitude and snotty dismissive comments. I can’t express how let down I feel, this is the nhs? This is a joke. That’s just the service, the building is filthy, the walls are literally all peeling off and mouldy, there’a cobwebs everywhere and not just little ones, they have open bags of building mixes open and in the walkways, open and exposed building materials and dirt in a small dingy unventilated area. NHS truly is lost. Rest in peace to free health care for British citizens.