I have been a patient here for 25 years and always kept an excellent rapport with my dentist. When I called up reception to reschedule an appointment and requested to book my daughter on with me as usual, I was told my daughter was no longer allowed to have treatment with our dentist because she had ‘missed three previous appointments’. When I told the receptionist this is not correct, and there must have been an admin or system error, rather then listening to the factual statements I was making and investigating further, she shut me down, went back and forth with me, was extremely rude, and ultimately denied my daughter the dental treatment with our dentist. She refused to go and talk to the dentist herself to confirm that my daughter had in fact not missed three appointments, she refused to put me through to the manager, and refused to put it in writing that the manager would call me back. I believe the receptionist is called Maisie. Angelica then called me, and noted that if my daughter had been at appointments then there would be notes, and there wasn’t any notes (which makes me question why in the first place is there no written notes on the dental care my daughter has received?) and the system is very rarely ever wrong, again, implying I’m lying or mistaken. After a few weeks, it was finally confirmed by our dentist, that my daughter had not missed these appointments and is in fact , always seen alongside me. The way I was spoken to by the receptionist was disgusting, I was made out to be lying about my daughters appointments and, she was condescending, and did not adhere to best practice by refusing to put me through to management or investigate the matter further. I am still currently waiting on a written apology, and have now deregistered myself and my daughter from this practice. For any sort of customer facing care, let alone NHS, the treatment from certain stuff is disgusting, especially given the fact the matter was concerning a 5 year old.