I wouldn’t recommend anyone come here for composite bonding or even general dental care. Over three visits, I experienced repeated mistakes, unprofessional handling of my concerns, and dismissive attitudes from both Dr. Innani and Dr. Sneh Shah.
I came in for composite bonding on one tooth paying £195 inc £35 consultation fee which was supposed to be refunded upon treatment, and that I didn't receive. After the first treatment with Dr. Sneh Shah, I explained I wasn’t happy with the bonding, and upon asking for it to be removed, I was told that wasn’t possible. During my second visit, Dr. Sneh Shah grazed and reshaped my front tooth, which wasn’t even meant to be treated, and I was told during the session "this was going to happen as I'm doing it freehand" which is completely unacceptable. When I pointed it out, she denied any responsibility.
On my final visit, now with Dr. Innani, the bonded tooth chipped immediately after treatment. She mentioned the reason for this was due to an “error with the polishing,” leaving me worse off than when I came in. Having been promised a call-back and left waiting for hours from her, I was never called. When I finally spoke to Dr. Innani, she dismissed my concerns, and accused me of lying stating "show me proof" not responding to the email I initially sent which she said she would, and further disregarding the situation.
This whole experience has caused me unnecessary stress, loss of confidence, and wasted both time and money. Instead of accountability, I was met with excuses and disregard for the damage caused. To make matters worse, my family also suffered here: one went in for a simple filling and left with a damaged tooth that required a £350 root canal. Another paid £200 for fillings but was left in pain for weeks, which they were told by another dentist that there was a hole in one of the teeth where the filling should have been.
Horrible experience. I cannot recommend this practice to anyone.
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