King's College Dental Institute

James Scouse

I’ve had my wisdom tooth removed here on 6/08/2025. This extraction was by far the worst thing ever as it took over an hour and a half to do. It felt like it was a trainee doing the procedure as after the 2 dentists had to get another higher up dentist to remove the tooth. Eventually when the extraction was done, I’ve realised one of my other tooth was chipped as I was wide awake and can hear everything going on. I was screaming and crying of the pain I was in. I wasn’t given any antibiotics for my after care and no heads up for anything. As soon as the procedure was finished, I was told to leave immediately which made me feel upset and unsure about my procedure. The pain I was in due to the after math was the worst pain I’ve endured in my whole life. I was in agony and still is in agony. I am now going private to a private clinic to get my other wisdom tooth extracted as I do not trust the NHS anymore. By far the worst pain I have ever felt in my whole life I’m living in a nightmare in constant pain. I’ve purchased some ibuprofen but it’s not helping what so ever.

Annamaria Bergonzini

I obtained an appointment with this hospital after almost a year during which my condition became much more severe. I saw an oral pain specialist who gave me a wrong diagnosis, telling me I had oral dystonia — which I have never had. I also saw a restorative dentist, Martin Keller, who, without examining me or carrying out any diagnostic tests, diagnosed me with a psychological factor and advised me to see a private Italian-speaking dentist. Today, my condition is extremely serious. The doctor prevented me from receiving future treatment with an incorrect diagnosis, without investigating further, and did not believe my symptoms, despite the fact that I am a vulnerable patient with systemic lupus erythematosus. My vital functions are now compromised and worsening. My life has become hell on earth. In February 2024, a group of friends paid for me to have private dental treatment. Unfortunately, the dental work was unsuitable for my arch — too narrow, too small, with tilted and protruding teeth. This immediately caused severe anatomical alterations and structural and oral damage, which worsened rapidly. My palate became much narrower, the arches collapsed, and all my teeth migrated significantly. The nasal septum deviated, and my nasal cartilage and valves collapsed due to the strong pressure on the upper maxillary bone when the bridge would not fit, greatly reducing the palate space and making breathing and swallowing difficult. I also developed mandibular subluxation with downward and leftward deviation of the jaw, which is worsening over time. My facial muscles have collapsed, my neck has moved far forward and cannot stabilise. I have a constant imbalance between my skull, jaw, and neck. I suffer from daily dizziness, instability at the cranio-cervical junction, and loss of balance. My soft palate is retracted, my uvula is flaccid. My tongue has lost its natural function. The tongue retracts and slopes downwards from top to bottom, with strong posterior tension. The tip curls backwards and rests behind the premolars, while the back of the tongue retracts deeply into the oral cavity. This causes a strong sense of dysfunction and lack of coordination with the skull, neck, jaw, and upper teeth, which have both been pushed forward. At times, I am forced to keep my tongue far outside my teeth or curled up in order to speak or try to swallow or breathe better — but without success. I feel as if I am swallowing my own tongue as it retracts, triggering gag reflex and partial airway obstruction, especially at night. All this has severely compromised my breathing, swallowing, rest, and daily life. Even the sublingual nerves have been strained, producing a “crack” sound followed by abnormal relaxation. I feel pain and clicking in the laryngeal and pharyngeal cartilage every time I swallow. I have been completely abandoned clinically. To this day, I have no help and no treatment. My teeth have moved further forward in an asymmetric way, causing further forward movement of the jaw and neck and even more collapse of the arches. The tongue has begun to lose stability and behave in a pathologically abnormal way, out of sync with the oral and cervical structures. For the past four months, the deterioration has been constant. The dysfunction has become unmanageable. I have pain in the high anterior neck, with intense tension alternating with stabbing pains and relaxation, close to the tongue. I am now in a state of severe cranio-oral-cervical imbalance, which no longer corresponds to my natural biology. At Guy’s Hospital, where I was seen on 7 July 2025 by a TMJ specialist, it was confirmed that my GP must urgently refer me to a coordinated multidisciplinary team at a hospital specialised in complex cases. Unfortunately, despite a private maxillofacial consultant who assessed my complex and serious case, I am still without treatment. Thank you, King's, for having reduced my quality of life to zero.

Sun Ya

Extremely Traumatic Experience The doctors were polite and caring, but in the end, I had a terrible experience during a tooth extraction at this hospital. It felt like a trainee or a very inexperienced dentist was performing the procedure. He was shaking the tooth so aggressively that I couldn’t open my mouth properly afterwards, and my jaw was in severe pain. Eventually, another dentist (possibly more experienced) took over and removed the tooth quickly, but the damage had already been done. The socket was not properly cleaned, and I was sent home with gauze that was removed after just a few minutes. Once the anesthesia wore off, I was in horrible pain. My mouth was torn at the corner, and the surrounding gum was badly injured. I endured this for nearly a week, relying on ibuprofen for relief. I later contacted an NHS dentist, who did an X-ray and discovered that a piece of bone had been left behind. They removed it and treated the area. Now, 11 days later, I’m still in pain, taking antibiotics, and may need to return Nhs dentist if things don’t improve. This experience has affected both my physical and emotional well-being. I’ve had complex extractions before at other clinics and never suffered like this. I truly regret not waiting for my regular dentist to return from holiday. After this, I’ve developed anxiety about receiving dental treatment at hospitals.

Costas Koundouri

I went on 15/07/2025 at 1.30pm on the 4 th floor to have a broken root extraction on the bottom jaw on the left , I was served by a nice lady called Angelica she was a member of a team who also worked on me, she and her team made me feel at ease and talked me through every step of the way, i can highly recommend this establishment to anyone needing accurate care in dentistry or emergency care. Well done team i really appreciate you all helping me today taking out that root that was hurting me. 🙏🌈❤️

R R

Very friendly practice. Made you feel welcome from the start. Initially had an x Ray on 11th June 2025 for a tooth pain, ì was seen by Bo-Jo (sorry if I spent incorrectly) and another dentist (sorry I didn’t get her name) for an x Ray and consultancy where I was told I’d need my wisdom tooth extracted as it had a lot off pain. I had just had an operation on my back so couldn’t lie fully flat however they made me feel very comfortable ìn the x Ray. Due to me not being able to lie fully flat on my back ì couldn’t have the extraction so I was seen On 10th July by Emma. I was very nervous when I walked in but she made me feel very calm and relaxed and managed to get my tooth out ìn no time at all. Thank you to all at KCH Dental for a pleasant experience

nicci james

I went to this place saw gita auplish she was on this morning giving dental advice a long time ago a private harley street dentist told me I needed all my bottom back teeth out had no knowledge of grinding or steroid use did not give antibiotics for an infection after two complaint I have realised these people do not listen they are not good at all please go elsewhere if you have problems with your teeth they offer no treatment all they did was tell me not to eat that was months ago I went elsewhere had cleaning my teeth are stronger this place can do detrimental harm to a person

Pat Mac

My 95 year old mother Mrs W. has been under the care of The Oral surgery health 4th floor for over a year. Having her own teeth extracted at a gentle pace. Four taken out at a time and sometimes two over a period of a year. They always made her feel special and well taken care of. Explaining each step of the procedure and confidently extracting the infected teeth. I would especially like to thank Serena, Charmaine, and Rebecca. Always reassuring her and their exceptional care and understanding of working with the elderly. A great asset to contribute their skills to the NHS. Thank you

Nathan 63

Absolutely useless. Terrible treatment offered. Waste of my time and money travelling to London! They also say on there app that ex old soldiers who have served their country can get help ! I can assure you that they DO NOT !!!

Lukey S

I've been attending this hospital for the last year or so due to an injury I sustained to my teeth. The dentists and nurses have been so good to me and the work they've done to build back my confidence has been outstanding, never really much of a waiting time when attending appointments either. People like to talk down on the nhs but I can truly say with experience I am very grateful to have these sorts of people working here!