Mill Hill Dental Practice

Venitia

Really professional and friendly care given. Great time keeping with an updated clean environment. Very pleased with my treatment today from my dentist, reassured all the way until procedure was finished.

David Race

We visited the Millway last night 04-11-25 at 7pm. The dentist we saw was excellent. Unfortunately I dont have her name. But she was very reassuring and caring when treating my wife. Excellent service thank you.

Chris C

I had a appointment with your dental practice for 11.30 pm on Saturday night I got there before that because I had a swelling on the bottom left of my gum line I got there by Uber all the way from Romford the dentist saw the swelling and said it wasn't a abscess because it was hard tissue I told her it was she took x-ray and said nothing showed I had an infection sometimes it doesn't show I also had slight swelling inside wall of my gums on the same side .I told her to do a small prick to see if puss comes out she again refused and said that the procedure isn't done there all dentist do drain it I had to get a cab back and have been laying on my chair with salt water in my mouth I'm not happy with the service I got it's disgusting

Rim Tesfi

I got appointment from 111 the staff were so nice and the receptionist Jaimish was so helpful Thanks for getting me out of pain

Katheryn Walters

Excellent

AY

Very professional 10/10

Jeremy Turner

Yamilla is a great dental hygenist; friendly, professional and encouraging with her advice and feedback. I would thoroughly recommend her!

louise middleton

Very good service. I saw a dentist the same day and was given antibiotics and advice.

Memz

My experience with this place was actually a month ago. I just thought I’d look the place up now and I saw the reviews about their emergency service, so I thought I’d leave a review as well now a month later. I don’t think it’s a coincidence that many people are complaining about their emergency dentist visits. This should be investigated especially if there are multiple complaints against someone. We phoned 111 and they referred us here. Everything was fine at the reception, the receptionist was very kind and patient (no reason why he shouldn’t be to be honest). And then we got called. The dentist had a passive aggressive behaviour. My mum doesn’t understand English too well and has hearing problems so the dentist had to repeat her words or I had to explain to my mum. The dentist didn’t handle it well to say the least, she was impatient but not only that, had a passive aggressive attitude as I said. Her tone was aggressive, “look this way” and “bring your head here.” She was impolite and struggled to have some basic respect (among many other values, behaviours, or attitudes). Of course, I remained calm while bearing witness to this all. This isn’t how someone just is, this is intentional behaviour directed. Now why, I am not sure, but she lacked control. After witnessing all of that, I remained quiet and I just explained to my mum, or translated, what the dentist demanded/commanded of her (should be “asked of her” usually but not in this case as I have explained above). Anyways, she was about to begin the extraction of my mum’s tooth, and she did begin. The woman lacked professionalism quite obviously. Her tone and behaviour were inappropriate and would be in any setting, especially clinical. She is a healthcare “professional” and should have self control and be understanding to the needs of individuals. My mum was clearly a vulnerable person who walks with a frame, I’m sure she saw that. My account would be justified as a formal complaint to the clinic, NHS, or the general dental council, I’m pretty sure. That’s not where it ends though. So she began the extraction procedure. She paused for a bit and I simply, in a respectful and polite manner, raised a concern. I asked “can you please be careful not to damage the surrounding teeth” and she completely just disregarded my concern and disrespected me and got angry. Instead of reassuring and understanding, being professional, she couldn’t control her ego and replied back with “are you joking.” We had a little back and forth. A very rude lady and not professional at all. I should have reported this then, but now I can see it’s not a coincidence or a one off incident, many people have complained about the 111 service. I understand people could be tired or whatever, they could be going through difficulties etc., not an excuse. Especially for someone in her position. Her tone and behaviour were inappropriate. Hope she understands how that could make someone feel, especially a son witnessing that behaviour towards their mother. I’m sure if it was someone else there, perhaps another “son” or even my own sister, they wouldn’t have remained as calm as I did, watching and hearing the disrespect. Most likely she would have been “humbled.” She should genuinely try being better and more understanding, and calm.