mydentist, Castle Yard, Knaresborough

Elizabeth Amies-King

I have been seeing Georgiana for a couple of years, I am extremely anxious going to the dentist after having lots of horrible experiences over the years. After having toothache for a few days, increasingly getting worse & worse, I went to see Georgiana today & it was decided between us both I would have the tooth removed, she was so kind, patient & overall wonderful with me, my sister came to hold my hand too! I couldn’t have done it without Georgiana’s care & understanding, I actually feel quite proud of myself! Thank you so much!

Tom Ferraby

"These things happen" I had a very bad experience here. The dentist was very pleasant and likeable but incompetent and the manager was not really interested when I told her what happened. I expected an apology at least but her first response was that "these things happen" which is insulting. Well I had never had anything like this happen to me before in 46 years so I will not be returning. It clearly is a practice run for profit only with no care for the patient. I had a filling replaced. The dentist first gave me too much anaesthetic so it took me 15 mins to recover sufficiently that she could start work. Then the filling was done but not smoothed off so my tongue was lacerated by a needle sharp point on the filling and it took me 2 weeks to recover from this. I paid over £300 for the service.

Pamela Brueton

Good experience. Appointment on time. Lovely staff. Highly recommended.

joe

I honestly can’t thank Leslie (the dentist) and Verity (the nurse) at MyDentist Knaresborough enough. I went in absolutely terrified as I’ve always been really scared of needles and dental procedures, but they were both so kind, calm and reassuring from the very start. I needed a tooth extraction and I was expecting the worst… but to my surprise, it was completely pain-free! I didn’t feel a thing during the injection or the procedure, which was such a relief. What I thought would be a nightmare turned out to be such a positive experience. If you’re nervous about dentists like I am, I can’t recommend this team highly enough – they’ve honestly changed the way I feel about going to the dentist.

Sarah Day

Was super impressed with my appointment with Lesley Brelsford and her dental nurse, Kirsty. Very friendly and informative.

Kate Youhill

Highly recommend this practice, Dr Barton and her lovely nurse are fantastic !

Andrew McGreevy

⭐☆☆☆☆ Update: this was not resolved, after speaking to the head office they assured me they were looking into and someone would call me back. No one ever did. The response below assumes after speaking to the practice manager it was resolved - it wasn't. The practice manager refused to apologise for anything except "sorry you paid the wrong deposit amount, it should have been more". They also asked me to put it in writing to forward to their head office only to then not actually even forward it so that was a massive waste of time too. Extremely disappointing experience at MyDentist Knaresborough. My hygienist appointment was cancelled last minute due to staff illness, and I had to reschedule. I then tried to move the new appointment again due to a migraine on my part, and was told on two separate occasions that it was “no problem” to do so. Then, just minutes before the 2nd rescheduled appointment, I was suddenly informed that I had violated a 24-hour policy and had lost my deposit — even though I’d already been told twice that rescheduling was fine. The reception staff were unhelpful and dismissive. I was hung up on, told conflicting things (including that no manager was available — only to be told later by that very manager that she had overheard my call), and they kept hiding behind vague “company policy” explanations that were never mentioned during the booking changes. I tried to resolve this calmly and even provided call logs showing I attempted to do everything properly (tried to call when they asked me to, which was before 24 hours but they were closed as it was a weekend), but was met with no flexibility or understanding. A really poor way to treat patients — especially when the mistakes made were entirely on their end. I now know my rescheduled appointments were outside the terms of their 24 hour period but why let me move them twice and then call back days later? The worst part is there's not been a single apology. Avoid this place if you want reliable service or respectful communication.

LJ B

Updated Review – August 2025: If I could leave zero stars, I would. This is the WORST dental practice myself and several members of my family have ever experienced and I say that without exaggeration. Their appalling clinical work, shocking customer service, and complete lack of accountability should strongly encourage you to go anywhere but here. I initially left a negative review after being repeatedly let down by missed and cancelled appointments, rude staff, and long waits including one occasion where my dentist simply didn’t show up to work, leaving me out of pocket after taking unpaid leave. I was assured by the practice (in a public response) that they’d “look into it” and asked to contact them. I did — on 28/11/2024 — and it's now 04/08/2025. Not a single response. That silence speaks volumes. I have since moved to a private dentist who has had to replace every single filling this practice fitted. They were improperly bonded, leaking, and causing further decay. My new dentist showed me photos of my teeth where it is clear one dentist from this practice had even caused visible gouges in adjacent healthy teeth — a reckless and deeply upsetting irreversible error. It has cost me nearly £2,000 to repair/replace this clinic’s careless work. This NHS dental provider not only failed to deliver proper treatment, but actively caused lasting damage. My last “routine” appointment was cancelled without notice. I received a text, no explanation, and no follow-up. I had to call multiple times to rebook. When I arrived for a new appointment, I waited 25 minutes past the scheduled time before asking what was going on. Only then did the receptionist admit the dentist hadn’t shown up and hadn’t even called to let them know. The receptionist showed zero empathy, even snapping that “you can go two years without a check-up” — as if that somehow excused the situation. Another patient that same morning was turned away due to a cancelled appointment no one had informed them about. My 89-year-old grandmother was once left standing in the freezing snow outside the surgery for over 20 minutes because staff wouldn't buzz her in during covid lockdowns. My young nephew was refused an emergency appointment for a week while in pain. I was left dealing with an infected wisdom tooth for over a year, handed antibiotics instead of a referral, until I was finally sent to hospital. My new dentist called this treatment timeline completely unacceptable. Communication is dreadful. Reception staff are dismissive. The now-departed dentist I saw regularly was abrupt, cold, and intimidating to speak to…particularly concerning for nervous patients. I don’t know whether they are overwhelmed, understaffed, or simply disinterested, but either way, patients are suffering because of it. And worst of all, when you do complain — even after being invited to — you’re ignored. Just like my calls and emails. I honestly believe they are prioritising private patients and leaving NHS patients to fend for themselves. The service is completely unacceptable at every level. For your dental health, your time, your money, and your dignity GO ANYWHERE ELSE. AVOID AVOID AVOID.

Philip Purkis

Excellent service and care