If I could give this place minus 10 I would.
My Mum had ONE bad tooth. ONE! Systemically over 10 years, they refused to deal with the tooth, referred my mother to SEVERAL different places, so she could be put to sleep for the tooth removal. Only to be told over and over, that the places she had been referred to, were NOT appropriate for what this dentists referred her for. 10 years of arguments where they ignored the problem. My Mum lost all her teeth. All of them. She has now had to go and pay for implants, thanks to her brother helping her. So they didn't do their job.
My brother, a paying patient, was told he needed a root canal. They were supposed to refer him. They conveniently 'forgot' to referred him on THREE separate occasions. Then expected him to pay £150 to have a private appointment, so they could refer him. Then told him they cant refer him anymore. He's now going to a new dentists, where they have actually looked at his teeth, and are dealing with the problems. Who are actually taking his low income into account, and not forcing him to pay ridiculous prices, for NO TREATMENT! Again, this dentist failed to do their jobs.
I have been told by these people that I needed a root canal, that they said they couldn't do. They referred me to Chase Farm. Where I found out that this clinic was NOT a place to be referred to for root canals. In fact the Chase Farm clinic is for CAMCER PATIENTS who need their teeth FULLY REMOVED! When I made a complaint, I was told it was an accident. AN ACCIDENT THAT COULD'VE COST ME PERFECTLY GOOD TEETH! I'm lucky that Chase Farm takes what they do seriously. They looked at my teeth and asked me if I wanted my teeth removed. The explained to me what the clinic actually did. I was mortified and seriously worried.
Since this happened 3 years ago, I've tried over and over to book for an appointment to sort this out. Over and over they have cancelled appointments, made every excuse under the sun as to why they have to cancel, and every excuse as to why no one can speak to the practice manager. Only for my family to receive letters being told that the surgery was going to stop treating NHS patients and were going fully privatised. Like I'd pay for the worst service I've ever received from anywhere in this country. Everyone, from reception, to dentists, to practice manager, are rude, unable to do their jobs, and ignore every problem.
I honestly hope the rumours are true, and that the place is being shut down for good. These people shouldn't be in business.
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