mydentist, Ilbert Road, Kingsbridge

Matt Belcher

Very rude receptionists. Care more about money then treatment .

Bonge

I left the one star with no written account a long while ago now so perhaps things have changed there in the meantime. Both my wife and I were NHS patients back along. The practice lost a Dentist I believe, maybe more, without be able to replace them. They kept making appointments with us and then cancelling them last minute, over and over again, via text. They had a nice but not visibly competent receptionist who we witnessed actually texting information regarding one of us to a different patient, not connected with us, while in reception. Same receptionist then repeatedly failed to process a prescription for one of us, just for some special toothpaste, but then kept denying we had ever asked for it. Finally, I went in in person, she spent a while searching in various stacks of paper for some written account or chit for the prescription, couldn’t find anything. Then, out of nowhere from my perspective, she informed me that I needed another appointment in order to get the toothpaste, bare in mind the we were successfully registered with them as NHS patients and had managed to get a few NHS appointments over the preceding couple of years, at this point, we’d been trying to book appointments but they’d been cancelled last minute. She informed me that I couldn’t get an NHS appointment because the practice didn’t have the capacity, however we could have a private appointment at our soonest convenience. I thought this was a bit rubbish, without being told, til then, our NHS status had been effectively rescinded due to a lack of dentists. After months and months of failing to get an NHS appointment with them we did go private, but on principle, we went somewhere else. Things may well have changed in the year or so since, but I found the outfit to be very disorganised and uncommunicative. In the end I felt bad for that receptionist; she seemed overwhelmed by the number of enquiries, no doubt underpaid and definitely undertrained and unsupported. They’d been left to share the bad news that formally NHS patients were no longer able to get NHS appointments while also having to suggest people go private, I presume in some instances, with the exact same dentist. Tough sell that. I felt really frustrated at the time, hence the 1 star, but I felt that most of that frustration would be misplaced if I laid blame on the receptionist, so I didn’t provide any text. I write this now as I only just noticed that the practice had asked what’s up in the comments.

Ryan Caines

Despite having a broken tooth, I had it fixed today and didn't even need an injection - totally pain free ;)! Marvellous.

Sarah Edgcombe

Rude customer service, not listening to what my husband was saying and carried on anyway, came out very swollen and in alot of pain.

Cal Adams

Just got off the phone to reception as I’ve been told their accepting NHS patients and they’ve told me because I am registered as private their they won’t accept us to add our children onto the NHS list or my self or my partner, so their basically saying that we need to pay extortionate prices when it clearly states that there accepting new nhs patients we’ve waited years to get onto the NHS dentist and now their finally accepting people were responded with the most rude receptionist and pushed away, you’d like to think you’d be prioritised after paying taxes for 15 years but obviously not !!! Absolutely discusted.

T C

I went to the Kingsbridge surgery yesterday and was told l needed a replacement filling, which l thought was probable. I was booked in to have my treatment today which was fabulous. The filling itself was very quick and easy(l am not a fan of the dentist) which l was very pleased with and l didn't even need an injection. The dentist explained exactly what was happening and put me at ease. On both visits this week's the reception team have been really welcoming and helpful. I even asked if l could have a quick chat with the Practice Manager to ask her a question. I thought l would need to book an appointment to see her but she was more than happy for a quick chat today and she was also very helpful. Considering how anxious l am about going into a dentist practice l had a very positive experience. I would like to say a big "thank you" to everyone l saw 😁

Ely

Got a dentist more concerned with the sale than the patient. Tried to cancel an appointment and get my deposit refunded but it's taken over a month and 6 phone calls with still no refund in sight. absolute 1-star service, don't go there.

Dena Smith

Absolutley awful, advertised as taking NHS patients and registered almost 2 years ago… still havnt been to see them.. waited 10 months for a rescheduled appointment that was supposed to be today, which has also just been cancelled and rebooked for may 2026 another 10 months… don’t advertise for new patients if you don’t have the capacity to see the ones you already have in a realistic time frame

Alan

I was very fortunate to be accepted by this practice for a "stabilisation" appointment. All the members of the team at My Dentist Kingsbridge, those bieng Stacy, Katarzyna and the dental nurse (didn't catch her name) sorry! Where so helpful, kind and accommodating and it was a pleasure to be treated at this practice. Thank you all for accepting me for treatment! Alan Chipman

NACW EDTECH HEALTHCARE Dr Bobby Korah

ONE OF THE WORLDS BEST KNOWN , STATE OF THE ART,ADVANCED DENTAL CLINICS in the UK.