I'm sharing my experience. On January 24th, I have an NHS dentist appointment, as I'm registered at this clinic. The dentist greeted me promptly, and I paid my £20 bill. That same day, I'm scheduled for a cleaning on April 29th. Brenda performed my cleaning, thanks to a Spanish-speaking assistant who helped me with the language. I paid my £100 bill for the cleaning. I then requested a new appointment to see Brenda again next September. The surprise was that when I received the appointment on my phone, the secretary got confused and instead of giving me an appointment for September, she gave me one for August. This Wednesday, I called to rectify my appointment, and everything was a hassle. First, they told me I had to re-register. I told them I was already registered, and they continued to insist I had to register. I managed to speak to the Spanish-speaking assistant who helped me explain to the secretary what had happened. This woman explains it to me, and they admit they've made a mistake. She tells the assistant to send me a new appointment for September. After waiting two days and not receiving anything, I decide to call again today. The surprise is that I have to pay for my consultation before having the appointment. I explain the situation again, but there's no way. The secretary wants me to pay for my appointment today. It was very simple: change the appointment I had for August to September, and that's all, and the secretary(s) say it's not possible. First, I have to register when I'm already registered, and second, I have to pay for an appointment that should have been made in five months... It's a shame the secretaries don't want to listen to or serve their clients. The first dentist who saw me was very professional. The assistant was charming, as was Brenda. The secretaries were very, very bad... They lost a client because of the secretaries. When a clinic works with the NHS, they should be just as professional, if not more so, than when they work privately. Ladies secretaries, oral health is not just about money, and if it is, your professionalism forces me to look for other dentists... It must be because of dentists... Ladies secretaries and dental clinic managers, even though I am Spanish and have difficulty with the language, let there be no doubt that I pay my Insurance Number every month, which, by the way, is quite a lot...
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