mydentist, Railway Road, Blackburn

Marion Clayton

Was given an emergency appointment here through the NHS. I struggled to get there as have mobility problems. Was asked if I needed a downstairs room. I said yes as I can't climb stairs. Was given a form to fill in in the waiting room which I didn't understand. They didnt tell me straightaway that there were no rooms downstairs. I was glared at by all the staff and other patients. When I was called I was told there were no rooms available downstairs and I couldn't be seen although the rooms looked empty downstairs.Then was told as it was an emergency appointment to come back tomorrow. That would make it a non urgent appointment. As I struggled to get there and have chronic fatigue syndrome and social anxiety disorder and can hardly walk and rely on a stairlift at home I wouldn't go back . The waiting room was full of foreign people so I was probably pushed aside.I hiave been pushed aside like trash all my life so I should have been use to it. Not a dentist for people with disabilities or just me that was unfortunate as usual.

Rachel Williams

Inaccessible, I had to leave my pram downstairs and carry/cajole my toddler up 4 flights of stairs. Then she had nowhere to sit whilst I had my check up and couldn't be restrained. Think they need to consider getting a lift. I found the dentist rude, he actually referred to my child as 'it' (the dental nurse was told to take 'it' outside while I had an xray). Just an unpleasant experience.

Richard Holme

I would like to thank Heather and Luke on reception for their professionalism in helping me to find an NHS dentist after years of searching. The dentist Mohammed was so friendly and helpful. I would like to thank everyone at My Dentist Blackburn from the bottom of my heart.

Nasir Mehmood

We took our skids there few time but Dr M****** send them away by saying they crying, where as kid didn’t at all. I think their mission is just to keep on giving repetitive appointments instead of treating teeth’s .

Bobbie Ring

First time at the dentist yesterday and I'm never going back I'm a very nervous about dentist and the lady I saw was not a bit helpful very rude said she couldn'tfix my broken tooth and referred me somewhere else I was scared to death and couldn't wait to get out from start to finish at that place not one person was nice or helpful

Carol Fullalove

My husband hadn't seen a dentist out of fear due to bad experience in the past for 40 years. After a scale and Polish and 3 extractions you have totally restored his confidence. Thankyou so much making this a good experience that will now hopefully prompt him to go for regular check ups .

Zeyd

Fantastic dental practice. My regular dentist, Anis, is probably the loveliest man on the planet 🦷

Local reviewer.

Terrible experience from start to finish.. booked in for a private check up (£75) after realising I needed work on a chipped tooth. I was met by some very unprofessional young and dim-witted reception staff that made me unnecessarily wait whilst they finished off their super important gossip.. the feminine chap that booked me in told me to fill out a form and then pointed me vaguely to the top floor. There weren't any pens as he described and I seated myself in the place I thought was right, the staff called me to the room where I was met by the dentist (javed ali). He asked me why I was there so I confirmed it was for a checkup of my teeth (that's what I paid for). After some x rays etc. He simply told me I needed 3 fillings, said it would cost roughly 600 pounds and that I should go downstairs and sign the care plan and get booked in. Zero info or advice, zero understanding.. safe to say I didn't sign. Went with another dentist (drakes dental) paid 120 for composite bonding for 1 filling and was advised for a checkup in 6 months for the other two which were not at all concerning so didn't require treatment..

Z B

A well situated practice and it's usually quite straightforward getting appointments. Most of the dentists seem nice, especially the lady we see. However the practice seems to have a focus on private patients even the website doesn't have a feature where nhs patients can make appointments. More importantly though, the conduct of most of the receptionists at the front desk just doesn't speak people skills at all. They are perfectly fine on the phone. So it's either racism or no people skills, both make them totally incompetant. They often don't bother acknowledging you at all, or may say one minute and then carry on, on the computer or phone for an unspecified amount of time, no sorry or acknowledgement that you are still there. On my first visit, they told me surgery whatever not bothering to say where it was- the practice had just opened and it was probably normal for people to not know where to go. After the rude treatment of being ignored for quite a while i didnt feel like asking them either. Luckily a dentist walked passed and she was kind enough to help. Common sense and simple manners are simply not than common.