Octagon Dental Surgery

Nicola Lyones

I am extremely disappointed with my experience at Octagon Dental regarding my Invisalign package. Despite investing a significant amount of money, the overall communication and service have fallen far short of my expectations. When I signed the contract for my treatment, I expected a certain level of service and results. Unfortunately, the lack of transparency and miscommunication is unacceptable, especially since I sought out an aesthetic dentist for expertise. I specifically requested clarity on the composite bonding aspect, only to be told I could not have certain teeth bonded, although this was not communicated clearly at the outset. I was told it could be discussed, only to then be informed that I was getting "too caught up on the aesthetic look," despite the fact that they are an aesthetic dentist. This baffled me, as a friend of mine, who was also a patient at your practice, was allowed this treatment as part of her package. It seems as though the practice creates different packages at the same cost based on what they believe looks good rather than focusing on what the patient is 100% happy with. It is particularly confusing that she, living out of the area, received her treatment after only a few visits, while I, who also lived out of area, was required to attend multiple appointments at my own expense for fuel and time off work. One of the main reasons I chose Invisalign was because of its advertised convenience and minimal appointments, yet this has not been my experience. Typically, providers recommend just a few visits, but I found this approach lacking at Octagon Dental. Moreover, I discovered an attachment still on my tooth at the end of the Invisalign process, something I found myself that required me to book yet another appointment for removal. During that visit, I pointed out that one of my front teeth appeared visibly longer than the other and reiterated my request for bonding on the two teeth I remain unhappy with. Instead of addressing my concerns, I was told I was getting "too caught up on the aesthetic look. And that it will look unnatural.” This response is particularly frustrating coming from a practice that specialises in aesthetic dentistry. I believe a level of complacency may have developed, leading to these numerous errors throughout my treatment. Additionally, I received contradictory information in emails, with one stating I had not had bonding done and another indicating I had complimentary bonding done, when my understanding was that it was part of the package I paid for. This lack of transparency and consistent communication has been incredibly confusing. Lastly, I was informed at a visit that I had an outstanding balance of £250, even though I had already paid that amount online at the very beginning of my treatment. If I had not checked my bank statements myself, I could have easily ended up paying this twice, raising further concerns about the handling of my treatment records. Overall, my experience at Octagon Dental has been incredibly frustrating, and I feel that my aesthetic concerns have been overlooked. An aesthetic dentist should understand the importance of both appearance and patient concerns. While I have received apologies for my concerns, this does not change my dissatisfaction with the outcome of my teeth. I sincerely hope that improvements can be made in communication and patient care in the future.

Carl Chivers

I cannot recommend this practice enough. My 9-year-old was showing evidence of extreme overcrowding. With a family history of complex orthodontic treatment we enquired about the possibility of Invisalign first. We have nearly completed her treatment and wow is all I can say. Sarah and Philip’s knowledge have made this process stress free and consistent not only for us as parents but our little girl as well. By acting early we have minimised the chance of her having to have a dental story like ours, especially no fear of the dentist. Thank you to all the team at Octagon.

Amy Cooper

My experience at octagon dental has been incredible every step of the way. I was a very complex case that involved a lot before I could even start my Invisalign treatment, I was a very nervous patient but the whole team have been such a great support to me through the journey. To now be super close to the end is an amazing feeling. I never thought I’d be happy with my smile but I absolutely love it and i am so grateful to the whole team for being so caring and giving me the best care possible. I can’t recommend them enough.

Danielle Fry

I cannot recommend Octagon Dental Enough!! My husband had such a complex with his teeth and a fear of the dentist. Phillip, Sarah and the team Went above and beyond to ensure that he felt comfortable and relaxed at all times. They listened to what he wanted to sort with his teeth and met those standards in the most professional way! I have and will continued to recommend them for Invisalign and any dental needs. Fast forward a year and my husband truly has the smile he asked for and felt so confident on our wedding day! Thank you all at Octagon Dental. X

LM

I can not speak more highly of octagon dental surgery!! They worked tirelessly to make sure my teeth were not only perfectly straight, but gleaming white for my wedding within a really tight turn around!! Philip, Sarah and the whole team were so friendly and made me feel incredibly comfortable every visit!! Best decision I've ever made!

Hannah Beeston

Phillip, Sarah and the team fitted my Invisalign in 2020 and having completed the treatment, I couldn't be happier with the result. Not only are they incredibly professional and quick, they are such a lovely team who I thoroughly enjoy visiting. Thank you all for changing my smile!

Keith Hensby

Excellent service. Very professional. Very good Covid protocols in place. Very friendly staff.

Heather Bennett

Philip and his team are so lovely and welcoming. I went to octagon after my friend recommended them to me for Invisalign treatment. After having a free consultation I was amazed with the result that could be possible. My whole Invisalign journey has been amazing from start to finish. After many years of moaning about my teeth and wondering why my dentist never offered me a brace when I was younger I thought I’d bite the bullet and go for it. Octagon also offer a 0% finance offer which was a no brainier for me. I’m so so happy with my new smile! Thank you all so so much 😁

Sarah Chivers

I have attended this practice since I was 4 years old and I am still coming, only now with my two daughters in tow. They are receiving the same positive experience of dentistry that I have always had with Philip and his lovely staff. I cannot recommend Philip enough. He has recently just completed Invisalign treatment for me, and I am utterly thrilled with my completed smile. Thank you to all at Octagon.