Regent Street Dental Practice

Wanwan

I am furious about how I was treated today. I went to the clinic around 12:30 to check if I could book an appointment for my daughter, as her back tooth is loose and uncomfortable. Luckily my daughter was not with me, I had just finished some business at the bank nearby and thought I could quickly stop by. The place was dark, the door was locked, and there was no sign indicating that it was closed. Just as I was about to leave, someone opened the door. I explained the situation and asked if I could make an appointment. Instead of showing any care, the receptionist rudely cut me off, saying it was their lunch break. When I explained that I didn’t know, she raised her voice, rolled her eyes at me, and kept repeating, “We need to leave now and you just jumped in,” as if I were some kind of problem. Another staff member, in contrast, calmly said I could call in the afternoon. I asked her when, and she said after 2pm, which was perfectly fine; but the receptionist continued with her dismissive and unprofessional attitude. I have been registered here for almost eight years. This practice used to have a good reputation, but now it feels careless and arrogant, and today it even feels discriminatory. I was treated with zero respect, as though my child’s health and my time did not matter. This is a practice that used to accept NHS patients, which makes it even worse. Patients come here because they trust NHS care and often do not have the option to simply go elsewhere. That should mean treating people with more respect, not less. Over the years, the decline has become more obvious. During routine check-ups, the staff have often seemed perfunctory. When I previously had problems with my gums, I was told they could not help and was referred to a private clinic. I didn’t mind paying, but the private clinic resolved the issue within three days — which only highlighted how disappointing this practice has become in both attitude and capability. What happened today made me feel discriminated against. I was treated with absolutely no respect, as though my child’s health and my time had no value. Needing a break is understandable, but being disrespectful to NHS patients is absolutely unacceptable. Even though it is a lunch break how could they need to close practice to have a lunch break from 12:30 to 14:00? If this is how NHS patients are treated here, I cannot recommend this practice anymore. Dental practices nowadays have really become spoiled. For my experience today, I would give this clinic a score of 0.

L “Mackie” Mac

I don’t understand why there’s some bad reviews as me and my family have been coming here for 8 years now with no problems at all. The ladies in reception are always friendly and helpful and the dentist (upstairs) is also friendly and has done a lot of work on my teeth. I’ve never been a fan of dental work but he’s put me at ease and is kind and professional.

Anastasia Sutton

I have always had bad experiences with dentists I have a phobia of them because of my special needs the service is not that good I have had nothing explained just sat there while they shove things in my mouth not even explaining what the problem is just go with it I’ve tried but nothing seems to work the dentist however is ok but things could be better

Marian Oshea

I receive fantastic attention in Rugby, but this morning, Mr Rahamana and Deb went over and above to sort my dental problem out when I was 160 miles away on holiday. Thank you so much.

avril lydiate

Very happy with this dentist , kind , thoughtful an caring .

Anna Francesca

As a child, I had a terrible dental experience at an emergency centre in Leicester, since then, and up until I joined Regent Street Dental Practice, I have been absolutely terrified of dentists; but that all changed when I became a patient of this incredible practice. Both my husband and I have been with Regent Street Dental Practice for many, many years now, and our joint experiences have been exemplary in every way. Most importantly, their work is outstanding quality, their knowledge and professionalism are unimpeachable, and their warm and calming 'bedside manner' is a life-line to an anxious patient. As a nervous patient, I know I am something of a challenge, but their kindness, patience and gentle approach, has totally 'cured' my almost-phobia. I will never look forward to a dental appointment, but now I never dread them, and without exception, I have always felt so well looked after, and valued, I could never contemplate going elsewhere. Not only are the Dentists themselves outstanding, but the dental nurses and the reception staff are all a delight, too. 5 stars is simply not enough, for the life-changing experience I now know is possible, with a trip to the Dentist.

Sally Singleton

Wonderful service and care.