Sage Dental

Natalie Khan

If I could give 0 stars I would. Starting first, the lack of communication. Inaccurate details given, changing of dates without actually being phoned to confirm the changes. Secondly, rude male receptionist, no understanding, no comparison and overall rude and obviously had no clue about customer services. On my first visit, after the cancelation of my first (which I was not updated prior, only advised of changes when I happened to call), I arrived on time as soon as they opened and as per the appointment time given. Door was locked so I continue to knock on the door for 5 miniyes minutes. Whenthe door was finally opened, I was told to wait outsidw. I then said my appointment was booked for 5 minutes prior. She then said, we are having a meeting and told me to wait in the nasty looking reception area which I did. I could hear lots of noise upstairs where all the staff were, and realised that they were actually celebrating someones birthday. I had to wait a further 10 minutes and was told to calm down when I inquired how much longer it would take. The male receptionist was dismissive and rude. On being seen eventually, I was told it was a consultation and not the actual procedure (something I was not made aware of prior) which annoyed me as I then had to book off more time from work. After being given a new date for the procedure, I asked what was required on the day. I was told I would need someone to collect me as I would be under anesthetic, so I arranged this. There was no email or text follow up to confirm anything just a slip of paper that I was handed, no one pointed out any information on the slip that may have come in useful. On the day of the procedure, my husband dropped me off an went to work. I had arranged for a friend to collect me. On going to reception, I was then told I could not proceed without someone waiting for me in the reception area. I explained that I was not told this before and had been told as long as someone could collect me, it would be fine. The same rude receptionist just raised his eyebrows and told me it was not his problem. I was fuming at this point. Luckily my husband was not too far away and came back and had to go back to work late which annoyed me, as he had an important meeting to attend. On then finally going in to be anesthetized, everying went wrong. I explained I have tendency to pass out with needles, rather than consider that,they decided to continue trying to train someone who obviously had no experience, stick the needle in my arm. The strap was so tight my arm was bulging on both sides and the trainee nurse kept messing up the injection. I'm screaming at this point for them to get off me. They carried on. It was only when I almost passed out that the whole crappy situation was stopped. I have blood tests and injections every few months being an ex Cancer patient, so I really was not overreacting, I had juts never experienced anything like it. Never had the work done. They referred me back to the hospital. Trying to then get a refund for the procedure also took Emails and 6 phone calls.... never, ever again!

basma

Very professional practice. Many thanks to Dr MN and Nurse Maria and especially Surinder who has looked after my mother in sedation for 20 years.

Sabita Aryal

Dr Nikita Solanki and Jalpa both are very kind and so helpful. They given me very good service. Thankyou so much💕. 100% recommend

Shilpa Mawar

Jawaria is the best dental hygienist I have ever come across, she makes me feel comfortable and considering I dread going to the dentist I actually look forward to my hygienist appointments because of her. She is so informative and makes the process seamless. She has helped me get my teeth to a much better place with her advice and guidance. Not only is she great at what she does as a profession she is genuinely a warm and kind person who cares and makes the whole experience a lot nicer than what most people would anticipate.

Esha Sharma

Would not ever come here again and feel deeply saddened by my experience, Dr. M. Navaratnaja’s manner was cold, detached, and dismissive. I came in already anxious, and his scare-mongering attitude only made it worse. He said he could take the tooth out but warned of nerve damage without explaining options or how close the tooth was to the nerve. He acted as if I was wasting his time — completely unprofessional and desensitised to providing patients with clear explanations or reassurance. I left feeling dismissed, frightened, and deeply disappointed. He was also condescending and clearly doesn’t value NHS patients compared to private.

M Z

Went for a tooth extraction. Dr Ridhi was very professional and accommodating to my needs. Felt like I was in safe hands, explained the procedure and was told about after care in detail. Special thanks to Dr Ridhi and her team!

Dean Williams

The staff here are absolutely amazing but I would love to give a massive Thankyou to Dr Birah and her assistant who treated my severe case of gum disease over the space of only 4 sessions 😀 before saw Dr Birah, my gums were bleeding randomly even without brushing them! It made me feel down and not really confident when speaking to people just in case my gums started bleeding. After my first session, I was amazed how quick the treatment was working and the reduced amount of blood from the gums and literally a few hours after my last session, there is not any sign of blood🫡🙂. I would highly recommend this dental practice and would also highly recommend Dr Birah for treatment if availability allows. Thanks again to the SAGE team.

Isaq

Amazing staff, accommodating and pay attention to detail, thanks 🙏

Mariana

I have been sent here by my dentist for extraction and they been amazing!! They removed my root that was left by my dentist in no time! I didn't even felt anything!! They are a great team and strongly recommend for any extraction or surgical event.

Tyla Parsons

Vanika, Tina, Surinda, and Sanji were so kind to me and supported me even tho I was very nervous. Everything went so well!!!