The Dental Wave

Louise G

Every member at Dental Wave that I’ve met so far has been incredible, patient, and reassuring. I had my first airflow appointment with Sydney today and it went great! Everything was explained well and the process was not stressful at all. As someone who gets nervous about the dentist, my process with Dental Wave so far has only encouraged me to keep going.

Dolores Stapleton

Feels Very Comfortable and more thorough in cleaning

Cygnus

Seems a bit dodgy I was previously there some years ago for treatment, an extraction they couldn't do due to the complexity, but still charged me for anyway, I was reluctant to return due to the high-pressure sales techniques they used during that appointment, but other dentists weren't open for new patients. My return to the place recently was even worse: I can't complain too much about the costs, because everywhere is overcharging these days, but I can complain about the monthly subscription service with discount off treatments if I pay a regular fee. After signing up, I was told the discount applied only on treatments booked over a month after the first payment cleared, with a six week wait after that for an appointment date, and on my departure was told that if I cancelled the subscription I would be retroactively charged full price on treatments done within a month of the last payment. They also claimed it came with two free hygienist visits, both of which they charged me in full for after the fact, including deducting the money from a payment plan set up for a larger cost treatment I needed. They claimed afterward that the appointments were 'longer than usual' as though that was anyone's choice but theirs, and as though the second appointment wasn't over in twenty minutes. The hygienist was also pretty keen on refusing any anaesthetic while scraping my gums away from my teeth roots with a small metal chisel for the entire duration. After I notified them that I had moved and that the appointment for this filling, a pre-emptive measure for a tiny cavity they claimed would get worse if left, would be my last there, they started drilling into my tooth, then changed their mind, advised me that some other work was more urgent, but that they weren't booked in for that today, and just left the tooth with a hole through the middle, charged me in full for a filling they hadn't done, and sent me away. Unsurprisingly that tooth snapped in half later that same week. The real concern, though, is that, as well as the dodgy subscription model and billing me for services advertised as free, every time I went in, and twice when they called me at home, they apparently had slightly undercharged me for some service or other, and needed me to pay a little extra. Not sure if the receptionists were just bad at their jobs, or good enough at their jobs to find a way to make a little extra under the table, I don't expect the audit will get back to me with their results once their investigation is over.

Maxine Armstrong

Very welcoming, Betty was thorough and explained everything in detail. As a nervous patient I was very calm and relaxed.

Mackieinc 89

Fantastic dentist. Prices are sobering, which I'm sure is the case for all private dentistry sadly. They really made me at ease after a pretty rough experience at another dentist some years ago.

David Cairns

First visit today, and wow, very professional and really friendly staff from the Reception team to the Dental Nurse and Dentist. They make you feel welcomed and at ease if your like myself and are not a fan of the dentist they very supportive and explain everything in detail. If your looking for a dentist I would definitely recommend.

Tracy Smith

I saw Sidney the hygienist today. I came with badly stained teeth and left with super clean ones. The difference is remarkable, both in look and feel so thank-you v much 👏🏼

Elidia Antoniou

The care and service throughout my Invisalign treatment has been great! With a focus on achieving my specific results, nothing is ever too much trouble. All the staff are friendly and helpful.

Cheryl Gregory

I just wanted to update my review for The Dental Wave having been with them a while. Unfortunately I need some expensive treatment and I was quite concerned about how I was going to manage this. A lovely lady called Jo helped me to understand how their finance works and she was really helpful in helping me sort this out whilst being very discreet. I really appreciate the help and support she gave me, messaging me privately and offering to speak to me on anything I wasn't sure about. Thank you 😊