The Houston Group

megan holmes

Had an excellent appointment with RAFIK today for a tooth extraction. He took the time to explain the procedure in detail and really put me at ease. Considering how nervous I had been the process couldn't have gone more smoothly and that was down to his expertise and genuine kindness. Honestly the best dentist I've seen. Thank you.

AJ4U121 Videos

Thank you to the Houstons Dental group!! Reshmi&Irina, both of you are soo kind and proffesional. I suffered with my canine tooth for a long time and within 2 treatments you've resolved a ongoing problem and also done an additional filling for me which other dentistries may not of even noticed, both of you are very kind and polite. I thank you once again and recommend Houstons to everyone of all ages!!!! Thank you once again and see you soon!!

Alex Fillingham

Dentist Rafik was very quick and sufficient today extracting a back tooth , and the young lady with him was very nice !

Samantha Wild

I was extremely nervous and anxious about having my wisdom tooth extracted. I really got my self into a bit of a, state over it. RAFIK was absolutely amazing. He talked me through the whole process and reassured me all the way. He was so gentle despite it being an extremely difficult tooth to extract. Through the whole process he checked how I was doing. I was extremely impressed by his kindness and expertise. What a brilliant doctor of dentistry x highly recommend RAFIK.

J C

Final update as of 16 November 2025 added as a photo. The clinic's indifference is more harmful than the tooth problem itself. Date 8th August 2025 For Awareness： I’ve been an NHS patient at Houston Dental for years, though I’ve also paid privately for some treatments when recommended by dentists. My recent experience has left me concerned... What Happened? 1. Ignored for Weeks ◦ Over 10 emails/calls about a failed private filling (lasted only 7 months) went unanswered. No complaint number ever provided (against NHS/GDC rules). 2. Confusing NHS Refusal ◦ Told my tooth (LR7) was "too complex for NHS" – but: ▪ No X-ray proof given. ▪ No written explanation (required by law). 3. Missing Records ◦ My pre-treatment X-ray (taken before January 2025) still hasn’t been shared. 4. Concerning Treatment ◦ A dental therapist (not a dentist) did: ▪ A quick X-ray (didn’t show full roots). ▪ A filling, though I had unresolved questions. Why Share This? • Future patients deserve transparency. • Clinics should follow NHS/GDC rules. Current Status • Still hoping for proper resolution. Update 22Aug 2025 A Lesson in How Not to Handle Complaints This is an update to my previous review. I had hoped that management would engage sincerely to resolve the serious issues I experienced (including misdiagnosis, misleading information about fees). Unfortunately, the outcome has been deeply disappointing. After I submitted a formal complaint, I was told to allow 28 days for an investigation. The process has felt dismissive and designed to delay rather than to resolve. My request for a refund for the failed private treatment was simply referred back to the very dentist involved, which is a clear conflict of interest and an ineffective way to handle such a serious grievance. The entire experience—from the initial clinical errors to the inadequate complaint handling—has been exhausting. It has caused significant unnecessary stress and physical harm. I am sharing this update not out of spite, but as a public service announcement. Please be vigilant if you choose this practice. If you experience problems, know that seeking a resolution may be an uphill battle. It is now clear that their 28-day "investigation" was merely a tactic to delay and dismiss. I will await the outcome, though I hold no hope for a genuine resolution. This experience will stand as a cautionary tale for all potential patients. Update: 10th September 2025 21 Emails Ignored & A Pattern of Delay, Not Resolution This update follows my previous posts about my experience. The situation has only worsened, revealing a clear pattern of avoiding accountability. I am updating my review to include a deeply concerning discovery made while seeking resolution for my failed treatment. The practice managers have failed to respond to my 21 emails seeking answers, allowing their own 28-day complaints policy deadline to pass without any communication. Management has now invoked this 28-day policy on two separate occasions, each time resetting the clock and stonewalling any resolution for months. This delay gave me time to review my records, where I made a disturbing discovery: a large number of historical notes from different clinicians—including some attributed to clinicians who had already left the practice—were all added to my file on a single day—Sunday, December 15, 2024—a day the practice is closed. This raises profound questions about the integrity of my entire patient record. This wasn't a simple update. It was a coordinated, bulk activity where approximately 20 separate notes from across a 4-year period were entered in a window of just 27 minutes on a day the practice was closed. The combination of clinical failure, a complaints process designed to delay, and these concerning record discrepancies has destroyed all trust. I have therefore escalated this entire matter to the relevant regulatory bodies. Final update see photo

Catherine Bouffard

Managed to get an NHS check up very quickly but it all went downhill after that. I had a broken tooth I had been suffering with for quite some time which they advised needed a root canal and I would be referred on the NHS because of its complexity. I returned the following day for a hygiene appointment in excruciating pain and in tears with my broken tooth and asked for pain relief which they refused to prescribe (as did my GP as they don't deal with dental issues). I'm an A&E nurse so I know that dentists have a licence to prescribe certain analgesia and I was already taking all the over the counter meds I could - this resulted in me making an unnecessary A&E attendance just to get pain relief. They reassured me that they would squeeze me in for the root canal on 14th Nov. Several days later I couldn't cope with the pain anymore and hadn't slept for a week, so I contacted them again, to be informed there was no appointment on 14th November and I had to pay privately to have it removed as they couldn't fit me in as an NHS patient. Then over the following days I had two voicemails asking me to come in privately paying a minimum of £850 for the root canal, one of these voicemails states there were no NHS appointments, one said they could do a referral. I politely rang them back to remind them that they had already removed the tooth by this point. To add insult to injury, since the extraction, one of my adjacent teeth now has a crack in it which is also causing me pain but i have absolutely no means to fund another extraction or repair. Overall, I have had a very poor experience and I feel they are taking advantage of people's suffering.

Jolene White

I have been in hospital for the past five months battling cancer, I told the houston group thos many times and now they have charged me a £100 fine, I am still in hospital and only have 14 days to pay it

Caitlin Fudge

I booked my appointment a day a before, they called me 4 times in the morning asking for me to come in earlier so they can go home earlier but I was asleep. I went into my appointment with an issue with a tooth growing in and wanting to straighten my teeth a bit. I went in and could feel it was off as I didn’t answer the phone but it was my already scheduled appointment, the Denist didn’t talk about my tooth growing in and said I would have to see a specialist to talk about straightening which is okay, I was then told I should go for the expensive clean as I needed it but I couldn’t afford that on top of what I would have to pay to straighten my teeth so I declined and wanted a normal clean which was included in the price which she decided not to finish even though I said I was alright the whole time. Then when we were finished I got up to say bye and smile at the two Denist’s and they were both facing the other way. It was an unpleasant and unfriendly interaction. I was told I would get a call from the specialist but haven’t heard anything, I’m not sure if the dentist even put through what I needed so while waiting for the call I’ve found a much more affordable, friendly and efficient alternative. I don’t recommend Houstons to anyone.

L G

Really impressed! I only phoned Monday and was given an appointment next day Tuesday morning i have Hannah Thomas as mine she’s fabulous her assistant is also fantastic i got my check up and xray done Tuesday then re booked the next day again Wednesday in for several teeth sealed, really impressed quick and efficient and explained everything and i actually felt really relaxed. Everyone i met was very friendly with an obvious upbeat attitude all around, I cannot fault a thing and very impressed Thank you again for a great experience 😌

Charlotte Mason

I've had several procedures with Dr.Hashim over the past few months since joining Houstons, and they've all gone really smoothly and pain free. Always greeted with a friendly face, and everything is explained well in terms of what is happening with your teeth, any procedures you need, and any costs. It's also really easy to get an appointment that fits around you. Every member of staff is helpful and polite, from receptionist to dental assistant. Dr.Hashim is a great dental therapist, with a friendly and gentle manner. He is an absolute credit to the Houstons team. Being someone that was always terrified of the dentist before joining Houstons, I now go into appointments no longer feeling like a anxious wreck. I feel like I've always been in a safe pair of hands with him, and I can't thank him enough for all of his care with sorting my smile out these last few months 😌