The Priors Green Dental Hive

Nicky Moore

Gentlemen on reception needs to work on his customer service

Nika

Very professional and customer reception very good and polite. I had my tooth pulled all within two days from first call to job done.

istvan keseru

I was charged £70 for a missed appointment. I hope the £70 worth losing the price of two implants that now I will pay somewhere else. In reply to your note: you lecturing me about respect is a bit hypocritical, considering that your receptionist was rude, arrogant and talked to me like I was some sort of criminal. Also when I I went for my first appointment, the dentist was over 30 minutes late. Guess my time is not respect worthy from you. I hear what you’re saying, however sometimes life happens, and people miss their appointment. As long as it’s not a repeating “offence”, it’s something that I can understand. I guess you are less understanding, and for you £70 is more important than the struggles of your customers. PS: reading the other reviews, maybe some staff training on things like customer interaction would be beneficial. In reply to your edited note: I can see you changed the tone and adopted a more sarcastic, condescending tone, blaming me. I believe this is called gaslighting. I must’ve touched a nerve. The problem is not with my high expectations. The problem is that you demand respect but fail to be respectful. You don’t see any problem with the tone of your receptionist, you don’t see any problem with your dentist wasting my time, you can only see that I missed my appointment and you don’t care why. I’m reply to the third version of your note: Your audit also found that your receptionist wasn’t rude to me, and it’s all my fault, so I would question the correctness of your audit. You are condescending and sarcastic, even in this note, just like in the previous ones that you deleted. I wasn’t threatening, that’s another distorted perception of reality of yours. I said to your receptionist that I hope he doesn’t mind that I will leave a negative review, and he said that I can do that. I asked permission, and he was fine it. If he would’ve said he would prefer me not to do it, I wouldn’t have done it. How is this a threat? I couldn’t agree more about the mutual respect. However the key word is mutual. You have shown zero respect towards me. You are demanding respect, but you don’t give respect. Other reviews supports this, it’s not just me. The bottom line is that I didn’t missed my appointment for fun. I’ve been missing half of my tooth for more than a month and I would very much like to be sorted. I got muddled with the appointments and the days. If your receptionist would have shown a tiny bit of empathy and not talking to me like I was scum, I would’ve took it on the chin and rebook an appointment.

Natalie perry

My daughter was seen today as an emergency. Staff and Dentist were extremely kind and professional. Practice very clean and I would highly recommend.

Charlotte Maud

I took my daughter today for her first ever dental appointment and it was perfect from beginning to end. All staff were so friendly and welcoming. Thank you so very much for such a fantastic experience for me and my daughter.

haylee mitchell

Awful experience. First visit and very disappointed. Arrived in receptionist who called over his desk in the reception area asking me questions about my son whilst I was waiting. Walked into the room to see the Dentist. No acknowledgement from the main dentist. Facing the other way asking me questions whilst rap music was playing with awful language for an 8 year old to hear. Walked back into reception to book follow up appt and it took so long for him to find an appt on the computer and was just really rude when I said I couldn’t make the date he suggested. Will not be returning!

Orphixcc

Ladies are so nice and make you feel really chill and not under pressure x

Hannah Cooper

Great first experience for myself and my young son. In and out very quickly. All staff from reception, nurse and dentist were friendly, polite and professional and the dentistry was clean and sterile. Thank you.

David Neale

Really rude Dentist, kept me waiting 21 minutes past my appointment time with nobody coming in or out of the surgery for the 51 minutes we were outside, ( we made certain we were there a full 30 mins before the appointment time ). Irene does not get that in a cost of living crisis people on benefits have to prioritise food, heating, over a hygienist, I felt I was being interrogated for not finding £110 she wanted for the " two hygienist appointments " she said I needed. Irene does not have the manners to even greet you when you enter her consulting room or feel she needs to apologise for wasting 21 minutes of my time with my support worker who has limited time with me fighting the clock to be able to take me back home. This surgery is suspect and ALL reviews should be seen as thecommon features. I received a response today, over two months after the event, the best they can do is state my time was an arrival time not the appointment time. Totally bizarre, the time WAS the appointment time, your receptionist apologised, why would she if it was an arrival time, so you ask patients to arrive at a time which is not the appointment time. Is that the best you can make up?. POTENTIAL PATIENTS BEWARE Respect is a two way street and Irene is the rudest and most unwelcoming dentist I have ever met, in all my visits to you i only ever had an appointment time, furthermore you NEVER had me sign NHS forms which i asked you about and i found this strange so i have reported you to the relevant NHS department. It is striking that in all the negative reviews the patient is at fault and never Irene despite the same complaints time after time, I left angry that day because I have too much SELF RESPECT to be treated like dog mess on her shoe, I merely mirrored her respect of me.

Allison Cassidy

I came here today for an emergency appointment through 111 & I couldn’t be happier with the service, Audrie was really friendly & welcoming, Julita honestly couldn’t have been any nicer, she explained everything to me in a way that I understood and it really calmed me down (also heard she has a cracking singing voice which I look forward to hearing), Habib was also great and gave me all my options. Following this visit, I will be leaving my dentist and coming here from now on - would highly recommend!