Tollcross Dental Care

Scott Burry

Waited. 5 weeks for appointment only to be told on that morning it was cancelled , next 2 appointments cancelled time wasted trying to sort out work commitments, loss of wages, said I would do it privately with them at a cost, day of appointment that morning by text, cancelled once again. Absolutely useless shower been with the practice for years before covid, who ever runs it now are useless It's took over a year for you to respond to my post probably due to losing business, a poor excuse someone was ill 4 times not letting clients know in time, if I was late to your surgery you would want to charge me for not being at appointment and i wasnt asked if i wanted to see another clinician away an bile yer heed

Rose

They charge money for a regular checkup. It's a very dirty building. I wasn't satisfied with the doctor.😔

Sana Karimi

The place was very disgusting and trash. Everything they said in their site is a lie. When you go there, the only thing they do is to charge you!!!

Steven Miller

Please can you clarify if you are using mRNA in dental anesthetic? The 3rd time I've asked this and no reply? Very very concerning!!

Debbie McLarnon

As far as l'm concerned, this Practice has gone right downhill. They used to be very good, but unfortunately not now! Dreading going back for my next appointment! 👎

Moreno Infinity

Real Scammers. They overcharged my credit card 170 pounds. Instead of 230 pounds my card was charged 400 pounds. when I noticed customer service staff said they can’t refund with permission of the manager. Now I’m overseas and trying to contact them but no response. Over the phone their staff is keep making foolish stories. One them said to me over the phone that manger going to email me directly or I can sort it out when I visit Glasgow next time.

Faye Leckie

Private patients are given same day appointments while poor NHS patients are treated as second class citizens, they charge NHS patients for anything they can get away with. I had to sit listening to reception staff slagging off a patients among themselves. All my life with this surgery witnessed all the good staff leave, now I know why! I wont be back. Avoid at all costs

Kieren Haldane

Not sure where the bad reviews are coming from, but seen me the day after I registered and were great.

Mobile Admin

This place is only to make money not to help patients. Avoid at all cost. They will lie to you that you have much more to do and try to do work on healthy teeth!!! Avoid at all cost! Ripoff

Ronnie Graham

I was with this dentist for over 25 year I never put a bad review on any review web site but I feel there are issues within the day to day running of this surgery In the last 7 years i have found the level of service below standard as to what I had with the previous owners I respect we had COVID but this cannot be blamed for the level of service and communication within the surgery and communication to myself I required some dental work to be done unless I paid the work to be done privately I could not get a appointment for 3 /6 months if I paid privately I could get appointment within a week 🤔 I requested email estimates one going private and one waiting for nhs appointment exact same work using the same filling and the same work was 3 times higher NHS cost 49 going private 150 ? I Was then given a brochure on a health care policy to pay 25.pmonth from which I can claim back certain Costs the policy didn’t cover the cost of a filling 🤔 After discussing the policy with the dentist I felt the policy was not suitable for me The staff seem to be instructed from the owners or management to push the private appointments as I was asked 4times to go private and once going with nhs appointment When I was asked to go private and when I declined going private I was asked to sign a declaration to remove myself from nhs registration and find a new dentist Is this the way to treat a patient over 25 years registered I refused to sign and remove my name from nhs registration as I had been on the nhs register for dental treatment for over 50 years I then requested my dental records Which I was entitled to ask for which is free of charge 6 weeks later after several phone calls and emails I finally got them This gave me a accurate account of all conversations I have had over the last 7 years with staff and my dentist This is no way is disrespectful to any of the reception staff but I believe it’s down to the owners and management of the day to day running of the surgery To say I was disappointed on the misinformation and inaccuracy on the records is a understatement as I have never had complaints or made any complaints previously in all the years registered I have now registered on the nhs with another dentist and moved my records And what a difference in level of service attitude ,professionalism and accurate communication It is like night and day Carntyne dental care is only interested in making money it’s no longer serving the community from which the original surgery foundations were based on which was to serve the community in the east end whatever your class or ethnicity This management /owners of the surgery gave me the impression the people in the east end are there to serve the surgery not the other way round I was instructed from one of the owners that they will still offer nhs appointments but the appointments are limited due to staffing levels which I do understand but the owner feels long term the surgery will be offering a lot more private appointments due to the cut backs in budget from the nhs which I also understand I also believe the same owners have one in tollcross tollcross road I would give some advice if anyone feels that you are not getting the level of service or good level of care then you are entitled to request your dental records from the surgery free of charge This will give you a detailed idea as to why and give a good historical detailed record on all communication After phoning around the east end dental surgeries there are still dentists giving appointments for new nhs patients to register with them I have just read the reply from owners many thanks It is apparently obvious This is a generic automated reply Again blaming everything on others including COVID on the level of service and not giving accurate answers to detailed questions Typical blah blah protocol Amazing I got a reply within 1hour on a Saturday out of hours when I put a review on but despite numerous calls to speak to you and numerous emails when I was a patient in your surgery trying to get answers it took 6 weeks Unbelievable