Waldron Dental New Cross

Megan Clayton

After several years of treatment with Dr Shanka, I can confirm, you cannot fault their service. I used to be extremely anxious of the dentist, and I’ve always felt at ease and welcomed here. I am very happy with my results, and having chosen Waldron Dental for my new smile. Thank you Dr Shanka! You are an asset to the practice.

Tran Mihi

I got the braces for 2 years. And it is an absolutely amazing service. The staffs are friendly and the result is absolutely satisfying. Thank you so much

Joseph Lynn

Good service!!

F F

I’ve been trying to contact this dental practice for days and it’s impossible to get through. They often pick up the phone but don’t speak or just hang up, and they never reply to emails or messages. This has been happening for at least months now, which makes it very frustrating to book or follow up on appointments. Really disappointing level of communication and professionalism.

Alexis Golden

Really pleased with my Invisalign treatment process at this office so far. Very pleasant staff that looks out for their patients

Radia Chowdhury

Only consider If you want to be waiting months for appointments, have appointments cancelled on you and be on your invisalign journey for 3yrs + ! I began my Invisalign journey at the end of 2022. From the outset, I experienced issues with my bite , my teeth did not align properly, and I was unable to close them together, which led to TMJ symptoms. I paused treatment and fortunately the TMJ symptoms subsided. Due to a family bereavement, there was a delay before resuming treatment, and my teeth were rescanned. Since then, I have had two further rescans because one tooth was not aligning correctly. At my appointment on 14th May 2025, I explained that I wanted to stop treatment because of how prolonged and frustrating the process had become. However, I was advised against ending treatment because I would not be able to have a fixed retainer fitted until my teeth were straight. We agreed to rescan again to target the final adjustments, particularly one tooth and my lower teeth. I had a follow-up appointment scheduled for 11th June, which was cancelled because the aligners had not arrived. I heard nothing for a month, so I contacted reception myself, only to be told that my treatment had expired and I now had to see Shankar the dentist. This was extremely frustrating as: • I was never informed that treatment was close to expiring, • my 14th May rescan was a waste of time, • I was not given any timelines from the start of treatment. On top of this, I travel 3–4 hours each way from Leicester, which the team knew from the beginning and assured me would not be an issue. Yet I’ve repeatedly attended appointments only to face delays, cancellations, and lack of clarity. Some delays have been due to staff cancellations, others due to aligner delivery issues, and it has also been difficult to find availability, leading to waits of 3–4 months after aligners arrived. After this incident, I submitted a complaint email. Nobody phoned or responded directly; they simply booked me in to see Shankar on 30th July 2025. At that appointment, he rescanned my teeth and explained that Invisalign was pushing back because it has been 3 years ; most of which was not my fault. He said it would take 3–4 weeks. It has now been 2 months since then. To make matters worse, I was booked in for 30th September, and yet again my appointment was cancelled last minute. I had already booked a day off work and arranged travel, which is non-refundable. Overall, I have spent almost three years, significant travel costs, and countless hours, only to be left without aligned teeth , which weren’t even that bad to begin with. I have received no accountability, no proactive communication, and no compensation for my losses. This experience has been incredibly stressful, disappointing, and I would not recommend it!!!

Tamara McCleary

☆☆☆☆ 0 STARS Avoid Waldron Dental New Cross SCAM, Unsafe & Negligent • Advert said 8–10 months avg → they told me 18–24 months. • Independent orthodontists confirmed it should only take 3–4 months. • Their own policy says minor cases can be as little as 3 months – which is what I had. • Extending treatment to 2 years is negligent and risks receding gums and other health issues. • Claimed £100/month finance was compulsory (it isn’t)!!!! Watch out for this. It’s illegal to claim this. • Charged me for a scale & polish even though it was advertised as included. • Quoted me £2,400 when the real cost of my treatment was closer to £600. • Ignored their own complaints policy (3-day acknowledgement, 10-day response). • Act overly “nice” in consultation – part of the scam. • Review pattern looks suspicious, offering freebies for good reviews probably: check “lowest” reviews → many call them a SCAM. I’ve used Groupon for 8+ years and never once complained until now. Do not book with Waldron Dental.

Chanel Pinnock

Love the service provided

Jenny Tran

Jacqueline and Iqra were very helpful at reception. Providing great customer service makes a difference to someone’s day. The dentist, Ana I believe, that was assigned to me was also accommodating and explained everything during my Invisalign treatment.

Chukwuemeka Uwasomba

At Waldron Dental centre New cross I had a good customer service experience.The dentist and staff were welcoming, and took time to answer all my probing questions. At the end of the day I went home satisfied.