Wongs Dental Surgery

Saheen Hassan

I had an appointment with Dentist Musa on 11 November 2025 for a dental cleaning, but the service was extremely disappointing. Despite arriving on time, the dentist rushed through a brief exam and X-ray, then claimed there wasn’t enough time to complete the cleaning because the next patient was scheduled soon. After I raised my concerns, the cleaning was done in under 10 minutes and felt very rushed and inadequate. Yet, I was still charged £75.30!! which does not reflect the poor quality or duration of the treatment. The dentist’s dismissive attitude and lack of professionalism made the experience worse. I’ve been a patient here since childhood but will seriously reconsider continuing due to this unacceptable service. I’m awaiting a refund and a proper review of this incident.

Jenny troy

I have been coming to this practice since I was a child and it was fantastic, however since it has been taken over it has really gone down hill. I previously saw the dentist who performed a filling without waiting for the numbing injection to work. On previous occasions they have booked my appointment incorrectly and today they cancelled my dental check up as they were running late and I was being seen by the hygienist (I had booked both appointments for today).

Babs W

Having received a rather threatening email from this surgery telling me I was overdue for an appointment (I wasn't) and I was at risk of being booted off and that they had been "trying to get in touch with me" (they hadn't) I did make an appointment. I had a quick check-up, x-rays and a "deep clean". They charged me Band 2. The clean lasted about 5 minutes and was no deeper than I used to get with the Wongs when I got charged Band 1. I am not happy to have paid nearly £50 more for the same treatment. I am considering making a complaint. It seems others have experienced similar. 11 August. I am horrified to read the latest review from Ms James and to see that the awful practices are still continuing. I actually lodged a complaint to the NHS soon after my visit and despite my follow up email I have had no response. I was hoping they are investigating this practice but it appears not. And yes I also urge others to make complaints, where necessary.

Hannah James

This place has absolutely decimated the reputation built over decades by the Wong brothers. What used to be a trusted, professional dental practice has been reduced to a disgraceful shell of its former self. The receptionist is shockingly rude and untrained, with zero telephone or people skills. The new dentist charged me the wrong NHS band for what was supposed to be a deep clean but in reality, it was a rushed, superficial polish that barely scratched the surface. It felt careless, dishonest, and exploitative. There is no respect for patient care, no pride in the standard of treatment, and clearly no sense of accountability. I am reporting this practice to the NHS and urge others who have experienced similar treatment to do the same. These people are not continuing the Wong legacy — they are charlatans trading on a name they do not deserve.

Shay M

Please change dentist do not go here they take the money and the dentist are poorly qualified. No safety glasses used on me during procedure the bib of paper towel not clipped fell off my chest , face and clothing covered with water. Disgusting didn’t check each tooth and make notes . Assistant might as well not been there, these ladies who have taken over the previous owners are rubbish can’t even offer advice when asked. Doors left wide open whilst procedures people walking past . Poor Poor practice needs to be shut down immediately . Go register with another practice asap don’t not waste your money as they are not professionals this place is like a cattle market I pay for treatment and this was a waste of time will not be going here again . I miss Louis and Francis Wong they were real dentist and over years saw how they did check ups . So what I experienced here at my appointment I got it no care at all . Read other reviews people know what they are talking about. Needs to be reported to dental association.

Sam

This practice appears to be in breach of the following: • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including: • Regulation 12: Safe care and treatment • Regulation 17: Good governance • Regulation 20: Duty of candour • General Dental Council (GDC) Standards, particularly: • Standard 1.7: Put patients’ interests first • Standard 4: Maintain, develop and work within professional knowledge • Standard 9: Ensure effective and respectful communication

usynn stradler

Very very bad service they've ruined my mum's molar she's struggling to eat. STAY AWAY FROM DR RAZIA! She's been getting a TONNE of complaints, even a doctor friend of mine had to have an argument with them, when he said he's a doctor then their tone changed.

Angela T

Francis has served as my dentist for the last 36 years, consistently demonstrating exceptional competence and compassion, and always exceeding expectations in the care of my teeth. I am deeply disappointed to learn of his retirement. I wish you all the best, Francis, and thank you for being the finest dentist I have ever had. I visited the clinic for my six-month check-up, and the experience was disappointing. The receptionist regarded me as if she were doing me a favour, despite the fact that I had paid for my check-up. The dentist who attended to me performed only the basic procedures and nothing more. I returned to the clinic because I had broken a tooth. I called to schedule an appointment to address this issue, and an appointment was arranged for me. I took time off work to attend this appointment, but the day before, I was informed that it was cancelled due to the dentist's illness. A second appointment was scheduled, but on the morning of that appointment, I received an email notifying me that it had to be cancelled again because the dentist was sick once more. A third appointment was arranged, and I received a text message about its cancellation. When I called to inquire about the numerous cancellations, I felt dismissed. After four appointments were made, I finally managed to attend one after so many cancellations. I had a denture fitted, but it was uncomfortable as it pressed against my gums. I called to book another appointment with the dentist; however, the first appointment was cancelled again, and a second one was scheduled. During the second appointment, the dentist drilled down the dentures slightly to make them more comfortable, but this did not alleviate the issue. I mentioned experiencing dryness in my mouth while wearing the dentures, but she dismissed my concerns, stating that it would improve over time as I adjusted to wearing them. Unfortunately, the dentures continued to press on my gums, causing pain. I ultimately stopped wearing them, despite the cost of £319.00. I scheduled a consultation with a private dentist, who informed me that the materials used to create the dentures are responsible for the dryness in my mouth. She suggested that I return to my previous dentist; however, I chose not to pursue this option as I was aware they would likely not take any action. I contacted the General Dental Council to request a refund, but they responded by stating that I should return to the dentist. Additionally, they mentioned that since I am not receiving benefits, they would be unable to refund my money.

Robert Thomson

Since The Wongs have retired the practice has gone down hill. Some of the receptionist are rude playing music on their phones while they are talking to customers on the phone and in person. The prices have gone up. And all the dentists talk about is going private. Not happy at all.

Marco Lewis

If you asked me 2 years ago, I'd have told you they were 5* but things change. When I was a kid, Wong's was the best place for dentistry, their dentists cared about the local people and we were loyal to them. Since they changed management last year, I've had appointments cancelled on the day and when I have gone in, I have received a shoddy lack of attention to my teeth. It's a shame what's happened to Wong's since they are desecrating the family name. EDIT: they have also unsuccessfully tried to charge me for services i did not receive