Patient Communication

Patients automatically receive reminders 48 hours and 24 hours before their appointments. You can customise reminder timing and content in 'Settings' > 'Notifications'. Patients can confirm or cancel directly from reminder emails, reducing no-shows.

Yes, you can communicate with patients through our secure messaging system. Go to 'Patients' > 'Messages' to view conversations. You can send appointment-related messages, follow-up care instructions, and respond to patient enquiries. All messages are logged for record-keeping.

Patient details are available in the 'Appointments' section of your dashboard. Click on any appointment to see the patient's profile, including contact information, insurance details (if provided), and any notes they've added. This helps you prepare for their visit.

Yes! Set up automated follow-up messages in 'Settings' > 'Patient Communication'. You can create templates for different appointment types, request reviews, send care instructions, or remind patients to schedule their next check-up.

Go to 'Settings' > 'Notifications' > 'Reminder Templates'. You can customise the content of email and SMS reminders, including your practice name, appointment details, and any special instructions (like parking information or documents to bring).

Yes, patients can send messages about their upcoming appointments. You'll receive notifications for new messages and can respond through your dashboard. For urgent matters, direct patients to call your practice number.

Enable appointment reminders, require appointment confirmations, collect a deposit for certain procedures, and set a clear cancellation policy. Our data shows practices with reminders enabled see 40% fewer no-shows. You can also enable waitlist filling when cancellations occur.

Yes, for important announcements (holiday closures, policy changes, etc.), you can send messages to multiple patients at once. Go to 'Patients' > 'Announcements' to create and send bulk communications. Please use this feature responsibly and avoid spam.